Officer Credit Operations Retail Ops - Lending Ops - UnSecured Loans Operations Group

Mortgage-Home Loan

- Perform documentation verification (post review by Maker) as per Mortgage-Home Loan Standard Operating guidelines.
- Verify all disbursal documents provided by Sales team (KYC, application form, offer letter, loan agreement, property docs, insurance policies and undertakings) are in line with Credit approval and SOP guidelines.
- Review documentation check list prepared by Maker for credit documents required as per offer letter and record observations in check list.
- In case of discrepancies in loan documents, raise exceptions to Sales. In case if Maker has missed any point in documentation review, share feedback with Maker.
- Validate and authorize loan disbursals in system and ensure loan fields are updated as per documents provided in system.
- Authorize financial transactions for disbursals and ensure funds are transferred as per instruction in offer letter / Credit approval.
- Perform second level review for loan servicing requests (loan settlement, postponement, rescheduling, Due date Change, Insurance switch, loan amendments & Issuance of release letters post loan settlement), Validate customer docs and approvals and authorize the transaction in system.
- In case of discrepancies in documents, raise exceptions.
- Ensure ADM’s are adhered to for transaction processing.
- Ensure that quality is maintained in documentation review and transaction execution.
- Ensure appropriate controls /audit trials are in place for maker checker process.


SME / LAP (Loan against Property)


- Perform documentation verification (post review by Maker) as per SME / LAP (Loan against Property) standard Operating guidelines
- Verify all disbursal documents provided by Sales team (KYC, application form, Offer letter, loan agreement, property docs, insurance policies and undertakings) are in line with Credit approval and SOP guidelines.
- Review documentation check list prepared by Maker for credit documents required as per offer letter and record observations in check list.
- In case of discrepancies in loan documents, raise exceptions to Sales. In case if Maker has missed any point in documentation review, share feedback with Maker.
- Validate and authorize loan disbursals in system and ensure loan fields are updated as per documents provided in system.
- Authorize financial transactions for disbursals and ensure funds are transferred as per instruction in offer letter / Credit approval.
- Ensure ADM’s are adhered to for transaction processing.
- Ensure that quality is maintained in documentation review and transaction execution.
- Ensure appropriate controls /audit trials are in place for maker checker process.


Auto / Car Loans:


- Perform verification of loan documents as per Auto /Car loan standard Operating guidelines.
- Validate all disbursal documents provided by Sales team (KYC, application form, insurance policy, Car registration document and invoice / quotation etc) are in line with Credit approval and SOP guidelines.
- Review documentation check list prepared by Maker for disbursal documents and record observations in check list.
- In case of discrepancies in loan documents, update the check list and raise exceptions.
- Issue LPO for auto loans post documentation review and forward the case to checker for review / authorization.
- Execute loan disbursals and ensure loan fields are updated as per documents provided in system.
- Ensure financial transactions are posted without error and forwarded to Checker for authorization.
- Approve / authorize lien / releases of vehicles in system as per loan document / customer request.
- Ensure that quality and accuracy while documentation review and transaction execution.


MIS / Reports / Reconciliation:


- Ensure MIS tracker are updated in timely manner and circulated to key business stake holders after second level check.
- Ensure deferrals and Insurance trackers are updated accurately post disbursal.
- Ensure tracking of deferrals and Insurance and report escalation to relevant stake holders as per agreed grid.
- Perform / Review GL reconciliation and circulate the reports to stake holders.
- Prepare / Review monthly declaration reports for group insurance cases, life and property and forward the declaration files to provider for coverage.
- Preform tracking of externally assigned policies as per defined process.
- Perform GL reconciliations within agreed timelines and ensure NIL exceptions and reporting.
- Ensure effective coordination with onshore team to meet SLA and TAT.
- Maintain a positive working relationship with colleagues.
- Tracking of system issues and liaising with various departments for issue resolution.
- Extend support for system CR’s and UAT execution.
- Support Adhoc Business requests.
- Customer complaints review and resolution.