ST07 - Relationship Manager Operations

Dubai

Full time

ONSITE

Job Description

Position: Relationship Manager (Operations)

Location: Dubai, United Arab Emirates

Department: Institutional

Experience Required: 1+ years’ experience in financial operations, client onboarding, or back-office support (preferably in FX/CFD or institutional brokerage)

Company Overview

STARprime (www.starprime.com) is a premium Liquidity provider, on a mission to redefine the provision of Liquidity with the goal of setting new standards and making a positive contribution to the FX & CFD Industry. STARprime is the Institutional Division of STARTRADER, with its HQ in Dubai and offices around the world. The globally recognised brand holds regulation in 6 Jurisdictions (ASIC, FCA, FSA, FSC, FSCA, and SCA)

Role Overview

The Relationship Manager (Operations) is a key member of the STARprime operations team, supporting the full lifecycle of institutional client servicing. This role is focused on ensuring smooth onboarding, efficient handling of KYC and compliance requirements, and timely processing of client funding and operational requests. The ideal candidate is detail-oriented, highly organized and proactive with a client-first approach. You will work closely with institutional clients, sales and technology teams to deliver accurate, efficient, and reliable operational support. This role is well-suited for a motivated operations professional seeking to deepen their experience in institutional brokerage operations.

Key Responsibilities

Client Onboarding & KYC

• Assist in onboarding new institutional clients ensuring all documents are collected and verified
• Complete KYC/AML checks in line with regulatory requirements
• Follow up with clients for missing documentation and maintain accurate onboarding records
  
  

• Process deposits, withdrawals and internal transfers in a timely and accurate manner
• Support the creation and management of crypto wallets for client funding
• Liaise with internal teams to ensure smooth account setup and maintenance
  
  

• Maintain and update the master spreadsheet with client details, funding, and document status
• Organize client folders and ensure all documents are correctly filed and easily accessible
• Track and follow up on pending requests, escalating issues when necessary
• Support reporting requirements and prepare operational summaries for management
  
  

• Work closely with sales and technology teams to support client requests
• Provide clear communication to internal stakeholders regarding client status and operational needs
• Contribute to process improvements and share feedback to enhance operational efficiency
  
  

• Strong attention to detail with excellent organizational skills
• Proactive, reliable and disciplined in following up tasks
• Strong communication skills, with a client-focused mindset
• Ability to multitask and manage multiple client requests simultaneously
• Basic understanding of financial products, FX, and CFDs (preferred)
• Comfortable working with spreadsheets, CRMs, and back-office tools
• Familiarity with KYC & AML terminology
  
  

• 1+ years’ experience in an operations, onboarding, or back-office role within financial services (FX/CFD brokerage preferred)
• Exposure to institutional or B2B client servicing is a plus
• Bachelor’s degree in business, finance, economics, or a related field preferred
• Knowledge of trading platforms (e.g., MT5) and crypto funding processes an advantage
  
  

• Competitive salary with performance-based incentives and bonuses.
• Opportunity to work in a dynamic environment where teamwork, open mind and nice social skills will make everything easier for everyone in our team.
• Professional development and career advancement opportunities.
  
  

• English - EN
• العربية - AR