Specialist – Retail Consumer Operations (225-907)

As a Specialist in Retail Consumer Operations, you will be at the heart of ensuring a seamless shopping experience for our customers. This critical role involves overseeing the daily operations of our retail outlets, enhancing customer service strategies, managing inventory levels, and optimizing sales processes. You will not only oversee the execution of company policies but also work closely with store managers and the sales team to identify areas for improvement. Your expertise will drive operational excellence and efficiency, which translates into increased customer satisfaction and sales growth. By analyzing performance metrics and collaborating with various departments, you will contribute to strategic initiatives that enhance the overall consumer experience.

Responsibilities

• Manage and oversee daily retail operations to ensure smooth functioning.
• Lead and motivate retail teams to achieve targets and exceed customer expectations.
• Implement strategies to enhance customer service and satisfaction consistently.
• Monitor inventory levels and coordinate with suppliers for replenishment needs.
• Develop and execute plans to improve store efficiency and reduce costs.
• Collaborate with marketing teams to align store initiatives with promotional activities.
• Analyze retail performance data and prepare detailed reports for management review.
• Facilitate training sessions to update staff on new operations procedures and products.
• Ensure compliance with health and safety regulations within the retail environment.
• Coordinate with IT support to maintain and troubleshoot retail systems effectively.
• Address and resolve customer complaints and operational issues promptly and efficiently.
• Identify trends in consumer behavior and adapt strategies to meet those needs.

Requirements

• Bachelor’s degree in Business, Retail Management, or a related field.
• Proven experience in retail operations, preferably in a supervisory role.
• Exceptional leadership skills with a focus on team development and motivation.
• Excellent communication and interpersonal skills for effective collaboration.
• Strong analytical skills with the ability to interpret retail performance data.
• Proficiency in retail management software and familiar with point of sale systems.
• Demonstrated ability to improve processes and drive operational efficiency.
• Flexibility to work shifts, including weekends and holidays as needed.