Spa Receptionist (225-624)

We are seeking a friendly and professional Spa Receptionist to join our team at our luxurious wellness sanctuary. As the first point of contact for our esteemed clients, you will play a pivotal role in ensuring their experience is seamless and memorable. Your welcoming demeanor, exceptional organizational skills, and ability to manage appointments efficiently will contribute significantly to the overall harmony and smooth operations of our spa. You will be responsible for greeting clients, addressing inquiries, and handling various administrative tasks with a focus on maintaining high customer satisfaction. If you have a passion for customer service and a background in hospitality, we invite you to join our dedicated team.

Responsibilities

• Welcome guests with a warm smile and ensure their comfort upon arrival.
• Answer phone calls promptly and professionally, addressing client inquiries.
• Schedule and manage appointments accurately using our scheduling software.
• Provide information regarding spa services, pricing, and promotions to clients.
• Coordinate with spa therapists to manage appointment timing and transitions.
• Maintain a clean and organized reception area, ensuring a welcoming environment.
• Process client payments and handle cash transactions securely and efficiently.
• Resolve client issues or complaints with tact and escalate as necessary.
• Manage inventory levels of spa products and merchandise at the front desk.
• Assist in marketing and promotion efforts, including digital and in-spa displays.
• Ensure compliance with health, safety, and sanitation standards at the spa.
• Maintain accurate daily records of sales and appointment logs for management.

Requirements

• High school diploma or equivalent; additional education in hospitality preferred.
• Prior experience as a receptionist or in a customer service role is advantageous.
• Strong communication skills, both verbal and written, are essential.
• Exceptional organizational skills and keen attention to detail are required.
• Proficiency in using scheduling software and basic office applications is a plus.
• Ability to work flexible hours, including evenings and weekends, is necessary.
• Friendly and professional demeanor with a passion for customer satisfaction.