Solution Specialist Manager

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

As a Solution Specialist, Manager - Baggage Portfolio, you will bring deep knowledge of airport and airline baggage technology solutions and play a critical role in supporting SITA at Airports’ global sales success. Your impact will directly influence how we introduce and scale new, customer-driven solutions in the air transport industry.

You will work at the intersection of customer insight and technical expertise, guiding our sales and product strategy by deeply understanding customer pain points, translating those into compelling solution proposals, and delivering a seamless experience from opportunity to deal closure. To support SITA at Airports’ wider innovation and growth vision, this role demands Customer Centric Thinking - using customer journey mapping, customer-driven design, and proactive engagement to ensure our solutions are designed around real-world needs.

What You’ll Do

• Act as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio.
• Shape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals.
• Guide customers through solution design processes based on a clear understanding of their pain points, business processes, and operational constraints.
• Design and deliver product demos and solution workshops, showcasing the value of SITA’s baggage solutions in a customer’s specific context.
• Provide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demand.
• Lead internal cross-functional collaboration with Product, Engineering, Delivery, Pricing, and Operations to co-create solution proposals.
• Partner with Sales and Business Development to define tailored account strategies and drive market penetration.
• Support and influence pricing strategy and commercial modelling based on value-driven outcomes for customers.
• Participate in live trials, customer pilots, and PoC engagements to demonstrate measurable impact of solutions.
• Actively contribute to knowledge sharing within the global Solution Specialist Team, enabling best practices and regional insight exchange
  
  
  

Qualifications

ABOUT YOUR SKILLS

• Strong knowledge of airport/airline baggage technologies, including BIMs, BRS, MDS, and loading systems
• Technically fluent, with a solid grasp of cloud-based solutions, APIs, and integration frameworks
• Demonstrated ability to apply customer journey mapping and insights to design solutions that solve pain points and exceed customer expectations
• Proven experience in customer-centric presales processes, enabling solution design that drives customer satisfaction and commercial win rates
• Strong design thinking mindset, consistently approaching complex problems through iterative, user-first solutioning
• Comfortable navigating high-stakes, high-urgency customer interactions and translating feedback into tangible solution improvements
• Ability to collaborate across geographies and functions to co-create value with teams including Product Management, Sales, and Engineering
• Effective communicator with a talent for translating technical features into business value, able to engage at all stakeholder levels including C-suite
• Commercially astute and analytically sound, capable of developing tailored pricing and go-to-market strategies
• Proficient in tools such as PowerPoint, Excel, Power BI, Visio, and Word for solution modeling and storytelling
  
  
  

NICE-TO-HAVE

• Experience in introducing and scaling innovative solutions within the air transport industry
• Exposure to global aviation technology procurement and implementation cycles
• Familiarity with various pricing models and value-based selling approaches
• Experienced professional in Information Technology, Airline/Airport passenger ground handling, or the broader Air Transport Industry technology domain.
  
  
  

What We Offer

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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