Service Engineer (225-810)

A Service Engineer is a crucial member of the technical team in an organization, responsible for providing on-site servicing and support for various machinery and equipment. This position involves troubleshooting, maintenance, and repair work to ensure that machinery continues to perform optimally. A Service Engineer must possess a deep understanding of mechanical and electrical systems, along with strong problem-solving skills. The role often requires interaction with clients, making communication and customer service skills essential. As a Service Engineer, you must be adaptable, capable of working independently as well as part of a team, and willing to travel frequently to client locations to deliver high-quality service and support.

Responsibilities

• Perform installation and commissioning of new equipment and systems at client sites.
• Conduct routine preventive maintenance to prevent equipment failures and extend lifespan.
• Diagnose and repair mechanical, electrical, or system issues promptly and efficiently.
• Provide technical support and training to clients on proper equipment operation.
• Document service and repair activities accurately for future reference and analysis.
• Collaborate with manufacturers or other engineers for complex troubleshooting missions.
• Maintain a comprehensive inventory of spare parts and service tools necessary for tasks.
• Ensure compliance with regulatory standards and safety guidelines at all times.
• Travel to various client sites, often requiring overnight stays and flexible hours.
• Assess equipment performance and recommend upgrades or replacements when necessary.
• Act as a liaison between the company and clients to ensure satisfaction and address concerns.
• Contribute to the continuous improvement of service processes and procedures.

Requirements

• Bachelor’s degree in Engineering, preferably mechanical or electrical, or equivalent qualification.
• Proven experience in a similar role, preferably in manufacturing or industrial sectors.
• Solid understanding of mechanical and electrical systems and their operations.
• Excellent problem-solving skills with the ability to diagnose complex technical issues.
• Strong communication skills, both verbal and written, for effective client interaction.
• Willingness to travel frequently, both domestically and potentially internationally.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with common diagnostic tools and equipment used in service engineering.
• Valid driver’s license and the ability to operate a company vehicle, if required.