Service Engineer (225-612)

A Service Engineer plays a crucial role in maintaining, repairing, and optimizing equipment and machinery. This position is vital across various industries, including manufacturing, healthcare, and technology sectors, where operational efficiency and equipment reliability are paramount. Service Engineers are the hands-on experts ensuring that technological systems, machinery, and equipment operate smoothly and effectively. They are problem solvers who diagnose issues, provide timely solutions, and often act as a bridge between the company and its customers. With expertise in both the mechanical and technical aspects, Service Engineers enhance productivity and customer satisfaction by ensuring minimal downtime and efficient service delivery. They travel to client sites, conduct routine maintenance, and liaise with other departments to ensure the excellence and reliability of equipment performance.

Responsibilities

• Diagnose and troubleshoot mechanical and technical issues within equipment and machinery.
• Perform preventive maintenance to avoid potential operational issues and ensure longevity.
• Collaborate with engineering teams to improve and optimize service methods.
• Coordinate with clients to understand their needs and provide appropriate solutions.
• Maintain detailed service reports documenting all technical interventions and resolutions.
• Install new equipment and provide training to clients on operational aspects.
• Ensure compliance with safety regulations while performing repair and maintenance tasks.
• Offer technical support and guidance to junior engineers and technicians.
• Stay updated with industry advancements to implement best service practices.
• Provide feedback to the product development team regarding product performance and enhancements.
• Travel to various client locations to deliver on-site service support when necessary.
• Manage inventory and order parts essential for equipment repair and maintenance tasks.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Proven experience in equipment maintenance, repair, and optimization tasks.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication skills for effective interaction with clients and team members.
• Willingness to travel and work in various environments and conditions.
• Proficiency in reading and interpreting technical diagrams and manuals.
• Ability to work independently and manage multiple service tasks efficiently.