Senior Technical Service Technologist

Company Background

Ingredion is a global Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and delight people all over the world. We are proud to source our strength from nature. That’s why we’re growing sustainably, with an industry-leading product portfolio that includes plant-based proteins, sugar alternatives and clean and simple ingredients that deliver on changing consumer needs while protecting our planet. Although we are best known for our food ingredients, we are much more than a food business. We co-create bespoke solutions with our customers; from cosmetics and beauty to paper and textiles, to pharmaceuticals, driven by relentless curiosity. We make it our business to anticipate industry trends, and to bring together the potential of people, nature and technology to make life better.

We don’t just make ingredients. We create possibilities. Be What’s Next® with us.

The Senior Technical Service Technologist Middle East is responsible for providing outstanding technical customer experience and driving innovation, to create superior customer-centric solutions. In addition, the incumbent is an expert in formulating, applying ingredients, understanding structural & functional relationships, and food processes.

Core Responsibilities

• Act as the lead technical contact for assigned customers and key accounts, provide comprehensive technical expertise throughout the customers innovation process to meet the business growth targets.
• Analysing and addressing complex technical issues and significantly improve, change, or adapt existing techniques.
• Conducts application trials involving formulation and process development or fine tuning, in the presence of customers or at the customer's site. Works pro-actively on own ideas and utilizes customer feedback to develop innovative food solutions.
• Utilize all resources to evaluate customers recipe, ingredients, and processes to diagnose problems and apply food technology knowledge and give recommendations on the best solution.
• Organize visits to customers and/or visits from customers to the Ingredion Idea Labs (planning trials, meetings, and venue). Inquire, listen, and fully understand the needs of customers and work with the business team to quickly deliver innovative solution.
• Develop strong relationships across key stakeholder in the technical and commercial teams and distributors to drive and prioritize projects & activities aligned with the strategy and maximize business return.
• Documents technical work centrally and communicates project results internally as well as externally to customers. Record and share relevant customer activities and project updates in customer relationship management system.
• Evaluation of customer and competitor portfolio, expertise and services to gain insights and share knowledge with the team.
• Work with a diverse group of people within an international organization, leverage global resources to address local requirements and actively participate in cross-functional projects teams.
• Manage Dubai’s Ideal Lab. Is accountable for Ideal Lab’s deliverable by organizing the labs activities, including the activity of the Technical Service Technologist.
  
  

• Degree, or equivalent, in Food Technology or Food Engineering or other relevant discipline
• Strong experience in a Technical Service, NPD, or Applications team in specialty food ingredients.
• Application experience in Dairy, or Savory or Beverages industry. Knowledge of Sugar Reduction applications, the interactions with different food ingredients, systems and food processing.
• History of successful projects delivering product innovation and proven track record of technically supporting customers in the food industry
• Advanced understanding of equipment and technologies to enable laboratory and pilot plants trials with focus on these application areas.
• Excellent analytical, monitoring, and communication skills
• Fluent in English (verbal & writing). Fluent in Arabic would be a plus.
  
  

• Win with Customers – Understand and share needs, create distinctive value, build deep relationship. Proactively build a good understanding of the customer to ensure own work is responsive to customer needs.
• Drive for Results – Drive execution. Works collaboratively with others.
• Innovate - Foster new ideas and creative thinking to deliver innovative solutions.
• Foresight – solve complex problems, develop creative solutions,
• Learning – Self-awareness, curious and open-minded, courageous
  
  

• Ability to travel within the region up to 40% of the working time.
  
  

• No.