Senior Sales Support Assistant

Job Purpose

dnata Travel Group represents the travel division of dnata one of the world’s largest air and travel services providers Consisting of more than 20 leading international travel brands we are proud to serve our global customer base as a leading award winning travel services provider.

As a Senior Sales Support Assistant, you will communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the teams delivery of set targets and annual business objectives.

In This Role, You Will

Generic

• Visit clients along with the sales team and jointly provide information on new products and answer product related queries
• Ensure that the queries raised are addressed and timely feedback is given to clients and highlight any required corrective action to the sales team
• Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline
• Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events
• Communicate information on products using agreed communication methods including information on airline frequent flyer programs to build and retain brand loyalty
• Consolidate and analyse market and competitive intelligence obtained through various sources and report back to the Sales team on the findings
• Liaise with the relevant managers within dnata and the airline to obtain pricing approvals handle group movements fare Global Distribution System and system updates. Organize the required training and system accesses
• Provide timely reports and analysis as required to support the department business plan
• Perform relevant administrative duties to support the team
  
  

DTG Market Management Specific

• Work with Market Managers / Executive and loaders to ensure all products are loaded in a proper and timely manner in accordance with best practice and business needs, ensuring systems are regularly checked to maintain rate integrity and continuity of supply and monitor loading progress from Tracker bearing in mind commercial needs
• Coordinate the storing of all legal documents in CMS with the Market Executives Run and check reports to maintain availability of stock and identify regular ‘Stop sales’ offenders to the relevant Market Managers
• Ensuring content (room type, occupancy, descriptions, board types etc) is up to date and accurate
• Support Market Managers /Executives in procuring the best rate & allocation practice in all areas of responsibility ensuring we receive the most competitive deals in the marketplace
• Ensure errata are issued as appropriate for all changes and building work etc ensuring appropriate action is taken to advise clients both current and potential in accordance with legislation
• Maintain records of brochure contribution overrides ensuring agreements are issued and returned
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• 10 years of schooling or equivalent and 3 years of experience in Customer Service/Customer Relations
• Preferable work experience in an Airline or Travel Agency
• Basic fares and ticketing qualification from a recognised institute or airline
• Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre
• Knowledge of MS Office packages Knowledge of world geography
  
  

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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