Head Spa Therapist

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Supervise, mentor, and train a team of therapists to deliver exceptional spa services.
• Schedule, manage, and delegate work assignments for the therapy team.
• Conduct regular performance evaluations and provide constructive feedback to staff and conduct training programmes.
• Ensure that all therapists are up to date with industry trends and hotel protocols.
• Deliver personalized treatments (e.g., massages, facials, body scrubs, etc.) in accordance with the guests preferences and needs.
• Handle guest concerns and complaints promptly, ensuring a positive and memorable spa experience.
• Ensure the spa’s ambiance, cleanliness, and atmosphere reflect the luxury standards of a five-star hotel.
• Maintain in-depth knowledge of spa services, products, and techniques.
• Perform a variety of high-end treatments, ensuring guests comfort and satisfaction.
• Oversee the quality of treatments delivered by other therapists to ensure consistency in service standards.
• Maintain an ample supply of products, oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage/face/body work area. Preparation of kits as required/needed.
• Oversee the ordering, stock levels, and inventory of spa products.
• Ensure the spa uses high-quality products and that the inventory is managed effectively.
• Liaise with suppliers to ensure consistent product availability.
• The ability to courteously interact and answer all facility related questions with members and guests.
• Work closely with the Spa Manager/Director of Rooms to improve spa offerings and performance.
• Assist in achieving the spa’s financial and operational goals.
• Contribute to marketing initiatives to promote the spa and its services to hotel guests.
• Lead efforts to generate positive social reviews and achieve and exceed monthly targets.
• Manage spa operations in the absence of the Spa Manager.
• Follow up on gym member renewals.
• Drive treatment upselling initiatives in the lobby, cultivate strong relationships with repeat guests, and ensure proactive follow-ups to enhance guest retention and satisfaction.
  
  

Qualifications

Your personality counts more than your CV …

• You’ve gained management experience in a similar role, and can speak English fluently
• You have 3-5 years of experience in similar role of Senior Spa therapist, knowledge of local market, experience in hospitality.
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
• You have a certified Degree in therapy education
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
• You have extensive knowledge of spa treatments, products, and techniques.
• You have strong leadership and team management skills.
• You’re not just bringing your abilities, but also your character.
  
  

Additional Information

Additional Information

What’s In It For You …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...
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Good luck!

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