Senior Relations Manager (225-818)

The Senior Relations Manager plays a critical role in fostering and maintaining strong relationships between the company and its key clients or stakeholders. This individual will be responsible for developing strategies to enhance customer satisfaction and loyalty, while also identifying opportunities to deepen the partnerships. Serving as the primary point of contact, the Senior Relations Manager will be instrumental in resolving issues, coordinating project plans, and facilitating communications that align client needs with company offerings. Their strategic oversight and insightful analysis of the client accounts will ensure that the company not only meets but exceeds its service commitments. With a robust understanding of business operations and a knack for negotiation, the Senior Relations Manager helps to propel the organization forward, ensuring client retention and driving revenue growth.

Responsibilities

• Develop and implement strategic plans to enhance client relationships and satisfaction.
• Serve as the primary liaison between clients and internal teams to ensure effective communication.
• Identify and pursue opportunities to optimize client engagement and service delivery.
• Monitor and report on client account metrics and performance indicators regularly.
• Lead negotiations for renewals, contracts, and service agreements in alignment with company goals.
• Coordinate interdepartmental activities to deliver seamless solutions tailored to client needs.
• Proactively address client concerns and resolve issues with innovative, practical solutions.
• Organize and host client meetings, including review sessions and strategic planning discussions.
• Collaborate with sales teams to identify and develop new business opportunities within accounts.
• Maintain up-to-date knowledge of industry trends and the competitive landscape.
• Ensure all client interactions are recorded in CRM systems for transparency and continuity.
• Mentor and guide junior staff in client relations best practices to enhance team performance.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field required.
• At least 5 years of experience in client relations or account management roles.
• Proven track record of successfully managing and enhancing key client relationships.
• Excellent communication skills, both written and verbal, with persuasive abilities.
• Strong analytical skills with the ability to interpret data and forecast trends.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Proficiency with CRM software and Microsoft Office Suite, especially Excel and PowerPoint.