Senior Product Manager

Passionate about fashion and technology? Join the coolest e-commerce team in the Middle East at Ounass! As the definitive home of luxury, we offer everything from fashion to beauty, watches, home, and jewelry, serving Middle Eastern customers with unparalleled style. Our culture fosters success, prioritizing customer and employee satisfaction. Part of the prestigious Al Tayer Group and based in vibrant Dubai, were a diverse team of 500+ members across the globe, driving innovation and growth together. Join us and be part of something extraordinary!

Join Us as a Senior Product Manager at Ounass:

At Ounass, we’re looking for a Senior Product Manager to own, optimize, and elevate the end-to-end post-purchase customer journey, including order fulfillment, tracking, returns, cancellations, and exchanges within a luxury e-commerce experience. This role is critical in driving operational efficiency and enhancing customer satisfaction through data-driven decisions, personalized post-purchase experiences, and continuous innovation.

The role is BASED IN DUBAI - role is onsite hybrid. Remote working is not available for this position.

Key Responsibilities:

• Strategy & Roadmap: Define and drive the product strategy and roadmap for all post-order touchpoints, ensuring alignment with business goals, stakeholders, and customer expectations.
• Customer Insights: Act as the voice of the customer by synthesizing feedback from NPS, surveys, support tickets, and reviews to uncover friction points.
• Analytics & Prioritization: Leverage data—such as contact rate, on-time delivery, return and cancellation reasons/rates, and NPS responses—to identify pain points, inform prioritization, and guide experimentation and A/B testing.
• Cross-Functional Leadership: Partner closely with design, engineering, data, logistics, operations and customer service teams to deliver holistic, scalable solutions.
• Business Impact & Optimization: Balance customer satisfaction with commercial KPIs, including cost per order, contact rate, return/cancellation rates, margin impact, and customer retention.
• Stakeholder Management: Ensure transparent, structured communication across teams with regular updates on progress, insights, and business impact.
• Innovation-Driven Mindset: Embrace emerging technologies—particularly AI/LLMsto drive efficiencies, personalize post-order experiences, and reduce operational overhead.
  
  

• Proven experience (5 +years) in product management with a focus on fulfillment, e-com, post-purchase journeys.
• A proactive and adaptable mindset, with the ability to handle ambiguity and fast-moving environments.
• Strong communication skills for interacting with both internal teams and external stakeholders.
• Excellent observational and analytical abilities to understand and optimize the customer journey.
• Proven track record in balancing customer-centric product management with business objectives.
• Ability to manage complex, multi-faceted projects while meeting deadlines.
  
  

• The opportunity to shape the future of fashion with a dynamic & autonomous multinational team
• Potential for personal growth, training, and further development of skills
• Enjoy attractive discounts across our brands
• Access to the latest technology tools
• Benefit from a competitive, tax-free salary
• 22 days annual leave (pro-rata)
• Medical Insurance
• Annual flight allowance
• Relocation benefits and support