Senior Executive - Investor Resale Management - Dubai Holding Real Estate UAE National

Job Purpose

JOB DESCRIPTION

The job holder will be responsible for supporting the Investor Relations team, ensuring that all requests, inquiries, and complaints are addressed promptly and efficiently, while maintaining high standards of service and communication.

Key Accountabilities

• Serve as the primary point of contact for investor queries, offering professional assistance and information as needed. Provide assistance and follow-up on end-to-end resolution of the investor issue with the guidance of manager in order to provide a high standard of customer service which lead to customer satisfaction.
• Provide support to the team members with regard to requests for landform post sales related to value added services which include Additional Gross Floor Area (AGFA), Land Use Change (LUC), Additional Heights (AH), Merger and Demerger, and other related requests.
• Coordinate with internal stakeholders to secure all necessary approvals for Value-Added Services requests, ensuring compliance with the Delegation of Authority (DOA) matrix.
• Maintain an up-to-date and organized repository of essential records, reports, and communication, including comprehensive logs of investor interactions, inquiries, and resolutions, ensuring accuracy and easy accessibility.
• Capture and track relevant information to facilitate efficient follow-ups and enhance customer satisfaction.
• Compile relevant investor data and statistics, such as buying habits, preferences, trends etc. in order to assist the development of good relations and complaint free environment.
• Responsible for large amounts of correspondence and calls, identifying and assessing investors’ needs to achieve high level of satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools, with the ability to review contractual agreements and articulate the terms and obligations to all stakeholders.
• Maintain accurate records of investor interactions, process investor accounts, and file documents in accordance with internal policies, ensuring confidentiality and adherence to governance frameworks.
• Generate timely and accurate reports for senior management
• Follow communication procedures, guidelines and policies and go the extra mile to engage investors ensuring excellent service standards.
• Attend to all value-added service requests from initiation stage to completion
  
  

• Diploma’s/Bachelor’s degree in Business Administration/ Investor Management.
• Min. 2 to 3 years experience in Customer Service in a Commercial environment.
• Job Proficient in Microsoft Office suite, CRM software.
• Effective communication skills (verbal and written)
• Fluency in English is a must, Arabic is an added advantage
• Interpersonal, Negotiation and Problem solving skills
• Time Management
• Good grasping of complaints
• problem- solving skills and follow-up
• Ability to manage multiple tasks simultaneously, prioritize tasks effectively, and meet deadlines while maintaining attention to detail.
• Proficient in troubleshooting and resolving customer complaints. Specific Skills: