Senior Business Analyst

About us : Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

This this role you will own the performance system for acquiring: KPIs, budgeting/forecasting, execution tracking, and continuous improvement across POS, e-commerce gateway, SoftPOS, QR, pay-by-link, subscriptions/invoicing, payouts/settlements, and VAS (DCC, BNPL, loyalty, analytics, fraud/3DS, tokenization, wallets incl. Apple/Google/Samsung Pay, Aani)

Provide a single source of truth for portfolio, product, partner (PSP), and sector performance; translate data into board-ready decisions.

Responsibilities

KPI Framework & Performance Management

• Design and maintain a KPI hierarchy (portfolio → product → partner → sector → merchant cohort)
• Define clear formulas & targets: TPV, Txns, ATS, Txn Margins, Net Take Rate (bps), Net Revenue, Contribution, NPS.
• Build executive dashboards (monthly/quarterly) and traffic-light (R/Y/G) scorecards; drive Monthly Business Reviews.

Budgeting, Forecasting & P&L Analytics

• Create and drive models for TPV, mix, MDR, interchange, scheme fees, processing, rev-share, CAPEX, OPEX, etc.
• Produce annual budget, quarterly re-forecasts, and scenario analysis.
• Deliver variance analysis (vs plan/YoY) with root causes and corrective actions.

Execution & PMO for Strategic Initiatives

• Translate strategy into KPIs, milestones, owners, timelines; track slippage and unblock.
• Run execution cadences for APM rollouts (wallets/Aani), SoftPOS expansion, cross-border optimization, pricing changes, reliability SLAs, and onboarding acceleration.
• Maintain a PSP/initiative roadmap with quantified KPI uplift and ROI.

PSP & Partnership Analytics

• Create one-page partner scorecards: scale, economics, quality, risk, ops, strategic value, and decision asks (keep/scale/exit).

Product & VAS Economics

• Model unit economics per product/feature (e.g., DCC, BNPL attach, loyalty, fraud tools).
• Run pricing studies, elasticity tests; recommend re-pricing with P&L impact.

Gap Analysis & Continuous Improvement

• Map as-is processes (onboarding, risk, settlements, disputes, support); identify data/process/control gaps.
• Prioritize fixes via cost–benefit; document changes with clear before/after KPIs.
• Lead post-incident RCAs and prevention plans.

Executive Communication

• Produce CEO/Board packs with business drivers, decisions and outcomes

Convert analytics into actionable recommendations with quantified KPI lift, investment ask, and timeline.

Qualifications

• Education: Bachelor’s degree required in: Business Administration, Finance, Information Technology, Computer Science ,Management Information Systems (MIS) Or a related field
• Experience: Minimum of 3 years of experience in Fintech / Banking / any industry, with at least 2 years in a commercial / pricing / business analysis role.
• Proven track record of understanding, interpreting and communicating data based decisions
• Strong understanding of data analysis and tools.

Skills and Competencies:

• Strategic thinking and problem-solving abilities.
• Excellent leadership and people management skills.
• Strong project management and organizational skills.
• Proficiency in Advanced Excel, Qliksense, Power BI .
• Excellent communication and interpersonal skills.
• Ability to manage change and drive continuous improvement.
• Analytical and data-driven decision-making capabilities.

Working Conditions:

• Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
• Fast-paced and dynamic work environment.