Sales Support Executive (225-1003)

The Sales Support Executive plays a pivotal role in boosting a company's sales efforts. This dynamic role involves providing comprehensive assistance to the sales team, ensuring seamless operations and effective customer interactions. As a Sales Support Executive, you will liaise between the sales team and clients, helping to enhance customer satisfaction and fostering stronger client relationships. This role is essential for maintaining the sales pipeline's integrity and ensuring all sales operations and processes are conducted efficiently. Your keen eye for detail, impeccable organizational skills, and ability to anticipate team needs will contribute significantly to the company's overall success. You will also work closely with other departments to improve sales strategies and optimize performance through insightful feedback and proactive solutions.

Responsibilities

• Assist sales team with client queries, ensuring prompt and accurate responses.
• Manage sales documentation, contracts, and agreements, maintaining compliance and organization.
• Coordinate and prepare sales reports, generating insights for strategy enhancement.
• Facilitate effective communication between sales team and client service departments.
• Ensure seamless onboarding for new clients, providing relevant information and tools.
• Update and maintain client databases, ensuring accurate and current information.
• Collaborate with marketing teams to align sales strategies with promotional activities.
• Monitor and manage order processing, ensuring timely and efficient execution.
• Identify process improvements to enhance sales workflow and team productivity.
• Support sales team in lead generation through research and client profiling.
• Assist in organizing and attending sales meetings, presentations, and events.
• Handle customer complaints and issues, escalating them as necessary for resolution.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in sales support or administrative roles within sales operations.
• Exceptional communication skills, both written and verbal, for client interactions.
• Strong organizational skills with an ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and CRM software applications.
• Analytical skills to interpret sales data and market trends effectively.
• Customer-oriented mindset with a proactive approach to solving issues.