Sales Manager - Conference And Banqueting

Mandarin Oriental Downtown, Dubai is looking for a Sales Manager - Conference & Banqueting to join our Commercial team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Catering Department in Dubai, the Sales Manager - Conference & Banqueting is responsible for securing and coordinating all conferences, events, and catering business—both in-house and off-site—by managing client relations, ensuring operational alignment, and driving revenue while delivering seamless, high-quality experiences. Sales Manager - Conference & Banqueting reports to the Director of Conference & Events.

As a Sales Manager - Conference & Banqueting, you will be responsible for the following duties:

• Manages and grows Catering and Events revenue by achieving sales targets, upselling services, following leads, negotiating contracts, and understanding market trends.
• Coordinates closely with internal teams (Sales, Banquet Operations, Reservations, F&B, Rooms Division) to ensure smooth execution of events and seamless guest experiences.
• Prepares and distributes all event-related documentation including proposals, contracts, BEOs, and group resumes, ensuring timely and accurate communication.
• Builds and maintains strong relationships with clients and colleagues, provides personalized service, addresses feedback, and fosters customer loyalty and repeat business.
• Ensures compliance with company standards on data entry, information security, file management, and attends key meetings to stay aligned with operational plans.
• Participates actively in site inspections, sales calls, client entertainment, and uses on-the-job training tools to support team development and uphold brand standards.
  
  

• Holds a Degree or Higher National Diploma in Hospitality, Hotel, or Business Management with at least 3 years of relevant experience in hotel or administrative sales roles.
• Has prior experience in Conference & Events or Sales at a managerial level, preferably within a luxury hotel environment.
• Proficient in computer applications, with specific experience using Delphi and strong overall technical skills.
• Demonstrates excellent customer service skills, with the ability to anticipate guest needs and work independently under pressure.
• Possesses strong organisational, time management, problem-solving, and communication abilities.
• Displays a friendly, positive attitude with excellent interpersonal skills, fluent in English.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.