Retail Performance And Operations Specialist

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

Position Purpose

The Retail Performance & Operations Specialist supports seamless coordination between stores and key departments through accurate performance reporting, clear and structured communication, and timely follow-up on retail initiatives and launches. The role helps ensure stores remain aligned with the latest guidelines, priorities, and business requirements, enabling consistent and effective execution across the retail network.

You will excel and enjoy this position if you are ready to actively handle the following missions:

RETAIL REPORTING & INSIGHTS

• Prepare and share timely reports covering all key retail KPIs, including store scorecards, Click & Collect, Service, Love Meter and monthly achievements.
• Analyse performance, identify key trends, gaps, risks and opportunities.
• Provide actionable insights to support Retail Directors and store teams in defining corrective actions.
• Monitor performance against plan and flag deviations requiring immediate action.
  
  

• Support Retail Directors in consolidating yearly, Ramadan, monthly commercial and SC budget preparation, including daily splits of commercial targets, and stock and shrinkage.
• Support Finance with accurate commission calculations and required validations.
• Ensure data accuracy and consistency across financial and retail reporting.
  
  

• Lead the preparation and coordination of weekly, monthly and quarterly retail meetings.
• Coordinate with relevant departments and consolidate the required content and performance analysis.
• Ensure key performance gaps and action plans are clearly highlighted during meetings.
  
  

• Own the preparation, validation and distribution of retail communications.
• Develop and maintain a central communication channel serving as the reference point for stores, ensuring information is accurate, accessible and easy to find.
• Manage a dedicated WhatsApp group for urgent and quick updates.
  
  

• Act as the Novelties Champion / point of contact.
• Ensure all launch information is accurately cascaded to stores and properly understood and implemented.
• Monitor execution versus the launch plan and alert the relevant departments immediately when deviations are identified.
  
  

• Own and maintain the Store DB platform, ensuring all information is accurate and up to date.
• Maintain key store information, including sales area, working hours, KCP information and store photos, particularly following renovations or changes.
• Ensure the database remains a reliable source of information for Retail and relevant stakeholders.
  
  

• 5 years of experience in retail operations, commercial coordination, business analysis, or a similar support role, ideally within a fast-paced retail environment.
• Bachelor’s degree in Business Administration, Retail Management, Finance, Data Analytics, or a related field.
• Strong analytical and financial acumen, with the ability to interpret retail KPIs, identify trends, and translate data into clear, actionable insights.
• Advanced proficiency in Excel and PowerPoint, with experience preparing accurate reports, dashboards, presentations, and budget-related analyses.
• Excellent communication and coordination skills, with the ability to prepare clear retail communications and ensure effective information flow across stores and departments.
• Strong stakeholder management skills and confidence working cross-functionally with Retail, Finance, and other key departments.
• High attention to detail and a strong commitment to data accuracy, consistency, and timely follow-up.
• Excellent organisation, prioritisation, problem-solving, and critical-thinking skills, with the ability to manage multiple deadlines in a dynamic environment.
  
  

• Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference