Retail Operations Executive (225-803)

As a Retail Operations Executive, you will play a pivotal role in ensuring the seamless functioning of retail operations within our organization. You will be tasked with overseeing day-to-day operations, optimizing processes, and enhancing the overall customer experience. This role requires a strategic thinker with the ability to balance both immediate operational needs and long-term strategic objectives. You will lead and inspire a team, ensuring that all retail activities align with the company’s goals and standards. Your contribution will be key in driving profitability, customer satisfaction, and operational excellence across our retail presence. By working closely with cross-functional teams, you will develop and implement initiatives to drive sales and improve margins, ultimately contributing to the sustained growth of the business.

Responsibilities

• Oversee daily retail operations to ensure seamless and efficient execution across all stores.
• Develop and implement strategies to optimize retail processes and increase operational efficiency.
• Collaborate with marketing and sales teams to develop and execute promotional campaigns.
• Monitor inventory levels and coordinate with supply chain teams to ensure optimal stock availability.
• Lead and mentor retail teams to achieve sales targets and deliver excellent customer service.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Prepare and manage budgets, ensuring all financial targets are met or exceeded.
• Ensure all retail locations adhere to compliance standards and company policies.
• Develop training programs to enhance the skill set of retail employees and improve service quality.
• Implement and maintain systems for tracking key performance indicators and reporting results.
• Work with IT teams to integrate new technologies that enhance operational capabilities and customer experience.
• Foster a customer-centric culture across all retail operations to enhance brand loyalty and satisfaction.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Proven experience in retail operations management with at least 5 years in a leadership role.
• Strong analytical skills and the ability to translate data into actionable strategies.
• Exceptional leadership and team management abilities with a focus on motivation and development.
• Excellent communication skills and the ability to liaise effectively with different departments.
• Proficiency with retail management software and tools for analysis and reporting.
• Demonstrable experience in budget management and financial planning within a retail environment.
• Familiarity with current retail trends and consumer behaviors to inform strategic decisions.
• Strong problem-solving skills and the ability to handle challenging situations effectively.