Retail Manager (225-1003)

The Retail Manager plays an integral role in a retail business, steering the operations, strategies, and overall atmosphere of a store. This position is crucial in ensuring the retail establishment not only achieves its sales and profitability targets but also delivers outstanding customer service that enhances the shopping experience. As a Retail Manager, you will be responsible for overseeing the daily activities of the store, hiring, and training staff, managing stock levels, and ensuring the highest level of customer satisfaction. Through effective communication and leadership skills, the Retail Manager must also develop and implement strategies to increase store traffic and optimize profitability. The ideal candidate will bring a blend of retail experience, leadership skills, and business acumen to drive the store towards its goals.

Responsibilities

• Lead and motivate the retail team to achieve sales and service goals daily.
• Develop and implement store policies to maintain smooth operations consistently.
• Manage store budgets, expenditure, and seasonal promotions to optimize profitability.
• Supervise the recruitment, training, and performance of staff, ensuring high standards.
• Monitor inventory levels and order products to maintain optimal stock levels.
• Enhance customer satisfaction by employing strategies that improve the shopping experience.
• Conduct regular audits and quality checks on products and services offered.
• Address and resolve customer complaints promptly to maintain goodwill and loyalty.
• Analyze sales figures and forecast future sales to guide business strategies effectively.
• Coordinate visual merchandising efforts to maximize sales through aesthetic presentation.
• Ensure compliance with health and safety regulations in the retail environment effectively.
• Collaborate with marketing teams to execute campaigns and promotions successfully.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or related field preferred.
• Minimum of 5 years experience in retail management or similar leadership role.
• Proven track record of meeting or exceeding sales and profitability targets.
• Strong leadership skills with the ability to motivate and guide a team effectively.
• Excellent customer service skills with a customer-oriented focus and approach.
• Highly organized with excellent problem-solving capabilities and analytical skills.
• Proficiency in retail software, including point of sale (POS) systems and inventory management.