Resort Host Hotel

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

Job Description

As a Resort Host at Banyan Tree, you are the embodiment of our brand’s holistic philosophy—offering serenity, warmth, and thoughtful hospitality from the moment our guests arrive until their peaceful departure. You create a seamless and intuitive guest journey, grounded in mindfulness, well-being, and the genuine care that defines luxury hospitality.

Key Responsibilities

• Embody Banyan Tree’s wellness-inspired service culture in every interaction, ensuring a sense of calm and connection throughout the guest journey.
• Offer a gracious welcome and heartfelt farewell, using the guest’s name with warmth and authenticity.
• Maintain a poised and attentive presence at the Reception Desk, intuitively anticipating guest needs.
• Serve as a brand ambassador, delivering an elegant first impression and nurturing lasting memories.
• Foster a serene and harmonious front-of-house environment through attentive listening and personalized service.
• Conduct wellness-driven courtesy calls, ensuring each guest’s comfort and peace of mind throughout their stay.
• Maintain accurate and thoughtfully curated guest profiles, respecting preferences and wellness goals.
• Encourage enrollment in Accor Live Limitless (ALL), gently guiding guests toward enriched experiences and exclusive benefits.
• Remain informed about the resort’s wellness offerings, dining, local experiences, and cultural events, serving as a knowledgeable guide.
• Uphold our commitment to safety, integrity, and well-being through adherence to Banyan Tree’s Code of Ethics and health protocols.
• Ensure seamless credit checks and administrative tasks with discretion and precision.
• Support and inspire the guest services team to deliver calm, meaningful moments of hospitality.
  
  

• 2 years minimum experience in a similar capacity within an ultra-luxury hospitality environment.
• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written), Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.
  
  

• We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.