Residences Concierge (225-804)

A Residences Concierge plays a vital role in creating an exceptional living experience for residents by providing outstanding customer service and support. As the first point of contact, the Concierge is responsible for greeting residents and visitors, handling inquiries, and coordinating various services to meet the unique needs of the community. This individual must possess a warm and professional demeanor, the ability to multitask efficiently, and a strong understanding of hospitality industry standards. The ideal candidate will be resourceful, have excellent problem-solving skills, and possess an in-depth knowledge of the local area, ensuring residents have access to the best services available. By maintaining high levels of communication and service, the Residences Concierge enhances the overall quality, comfort, and convenience of community living.

Responsibilities

• Greet residents and visitors with a welcoming and professional attitude.
• Answer and direct telephone calls to appropriate individuals or departments efficiently.
• Assist with the coordination of resident services, such as maintenance requests and package deliveries.
• Maintain resident and visitor logs, ensuring accurate and up-to-date records.
• Provide detailed information about local attractions, dining options, and event venues.
• Coordinate reservations and bookings for restaurants, travel, and community events.
• Respond to resident inquiries and concerns with promptness and professionalism.
• Monitor security systems and report any suspicious activities to property management.
• Facilitate check-in and check-out procedures for residents, ensuring a smooth process.
• Oversee the cleanliness and organization of the concierge desk and lobby area.
• Prioritize tasks effectively to deliver exceptional concierge services consistently.
• Build and maintain positive relationships with residents and local service providers.

Requirements

• High school diploma or equivalent; hospitality training is a plus.
• Proven experience in customer service, preferably in a concierge role.
• Excellent communication skills, both verbal and written, are essential.
• Strong organizational and multitasking abilities to manage various tasks efficiently.
• Proficiency in using concierge and property management software systems.
• Familiarity with local attractions, dining, and transportation options is preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.