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Renewals Consultant

Talentmate

United Arab Emirates

20th August 2026

2608-57000-4

Job Description

Role:

The Renewals Consultant actively manages the process of license renewals for IFZA’s professional partners and administrative teams. This will include meeting with partners, finding solutions to objections or issues, and notifying clients of license statuses and renewal dates. The role requires conducting formal face-to-face meetings and following up with all partners and entities in a timely manner and in line with organizational standards and timelines.

Key Responsibilities:

Notifying clients or professional partners of upcoming renewal dates in line with organizational timeframes and guidelines
Handling escalations of complex cases passed from the administrative team and solving problems when unique scenarios arise
Negotiating a variety of matters with professional partners and reaching optimal outcomes for all parties
Monitoring and updating the CRM system regularly when managing a portfolio of work
Responding to all client emails and queries on a range of scenarios faced by licensees
Conducting face-to-face meetings with clients regularly
Maintaining an ongoing relationship with professional partners, including preparing reports, hosting meetings, and conducting training sessions
Performing other job-related duties as assigned by Management

Requirements

Qualifications & Skills:

Full English proficiency is required
Additional spoken languages are a plus
Intermediate computer literacy is required e.g., MS Office
Confident personality with the ability to communicate effectively on phone calls and during face-to-face meetings
Self-motivated and accountable with a strong work ethic and a proven track record of exceptional performance
Strong negotiation skills
Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory

Experience:

2-4 years of demonstrated Sales Experience
Commercial mindset
Customer Service and Client Relationship Management experience is advantageous

Benefits

International Team (60+ nationalities)
4 working days leave
Birthday leave
Annual flight home
Life Insurance plan
Medical Insurance plan (with an option to upgrade at your own cost)

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:		Job Function:	Information Technology (IT)
Company Industry/ Sector:	Business Consulting and Services

What We Offer

About the Company

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