Remote Teller RBG - DBC Interactive Remote Tellers 41 Retail Banking Group
Mashreq Corporate & Investment Banking Group
United Arab Emirates
14th August 2025
2508-2195-62
Job Description
The Remote Teller (RT) shall perform financial & service transactions in risk free & efficient manner over video calls while maintaining the set service & control standards at all times.
- Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.
- Strive towards reducing wait time and serve time by efficient processing of all transactions.
- Strive towards managing customer expectation for each interaction.
- Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.
- Ensure accurate delivery / receipt of cash to / from customers at all times.
- Be aware of fraud trends & be vigilant and alert on any possible fraud risks.
- Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
- Adhere to transactions limit, override approval and call back processes.
- Error free transactional report checking.
- Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
- Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.
- Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.
- Ensure 100% score at remote teller area with mystery shoppers.
- Be vigilant to identify customer needs & cross sell / refer Mashreq products.
- Remain updated on all process / control amendments
- Provide friendly, efficient & accurate services
- Complete knowledge of Interactive teller machine functionalities & minor trouble shooting
- Good customer service skills
- flexibility to work in different shifts and Saturdays
- Strong inter-personal, communication skills
- Strong work ethics & Team work
- Ability to handle pressure
- Detail oriented, quick with numbers, very vigilant
- Ability to handle routine work with enthusiasm and vigor
- Process related to financial / service transactions
- 1-3 years of experience as a teller within banking industry is a plus
- Job Competencies
- Attention to Detail & Quality (Level 2)
- Customer Focus (Level 3)
- Communication & Interpersonal skills (Level 2)
- Commitment to Results (Level 2)
- Planning & Organizing (Level 2)
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.mashreqbank.com/uae/en/corporate/home | Job Function: | Sales |
| Company Industry/ Sector: |
Banking | ||
What We Offer
About the Company
Corporate and Investment Banking GroupAt Mashreq, our aim is to innovate and distinguish our relationship banking approach, leveraging our long-standing heritage in Corporate & Investment Banking. Our strategic focus is to offer a best-in-class, expertise-led coverage model to our clients. We do this across multiple industries, supported by intelligence and industry know-how. We have chosen to re-align our relationship teams into industry verticals that best serve your corporate needs. We are here to be your true banking partner and deliver customized solutions that add value to your business. We focus on building rewarding relationships and differentiated customer experiences.International Banking GroupMashreq’s international presence spans across 11 countries outside UAE.With branch presence in USA, UK, Egypt, India, Kuwait, Qatar, Bahrain and Hong Kong, alongside Representative Offices in Pakistan, Nepal and Bangladesh, we provide global reach and robust regional banking solutions.We offer extensive Corporate Banking services to customers in Bahrain, Egypt, Kuwait, Qatar and India; and Retail Banking services in select countries. Mashreq’s global presence helps in supporting franchise client needs internationally and international client needs across our franchises.We take pride in our knowledge of our markets, differentiating ourselves from the competition with state of the art products and channels, a global footprint and the ability to connect national markets.Financial Institutions services constitute a major segment of our International Business. With decades of rich FI experience, full spectrum of FI services, presence in major money markets, extensive network of correspondents, clearing capabilities in most presence countries and highly experienced relationship teams, we are a major FI services provider in Asia, Europe, GCC and Africa.We aim to be your financial partner not only in the UAE, but also in the GCC and beyond.
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