Relationship Officer Personal Loans Injaz - RBG - Emirati PL Sales Retail Banking Group
Mashreq Corporate & Investment Banking Group
United Arab Emirates
7th August 2025
2508-2195-40
Job Description
The job purpose is to generate leads and onboard quality clients for Emirati & Islamic segment in the assigned region. The job holder will also be responsible in managing the relationship and support the client in any service-related matters.
- To provide Mashreq Bank customer’s financial service which exceed the customer’s expectations by delivering an unbiased, competent, timely and problem free services.
- Proactively work towards satisfying the needs of the customer through the existing policies and procedure.
- Profile each customer met to understand their needs.
- Customer retention is also the RO’s responsibility.
- Make sure all related information is regards to the products and services is conveyed to the clients and make sure that the client understands and avoid any complains related to such matters.
- Be a team player and contribute to achievement of goals based on the key performance indicator. Also to support and coach new staff to make easier their assimilation in the MB family.
- Provide constructive and constant feedback on improvement of: product, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
- Adhere to the segment process and report deviations to the line manager, which should finally lead to an acceptable audit rating (if any).
- Minimizing customer attrition.
- Provide any market information related to clients, product or any concern which might impact Mashreq.
- Sales profile that requires confidence, persistence, personality, and verbal written.
- Basic knowledge of products, services policies, and processes of Retail Banking.
- Graduate and have experience in Sales & Marketing with 5-7 plus years banking sales experience.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.mashreqbank.com/uae/en/corporate/home | Job Function: | Sales |
| Company Industry/ Sector: |
Banking | ||
What We Offer
About the Company
Corporate and Investment Banking GroupAt Mashreq, our aim is to innovate and distinguish our relationship banking approach, leveraging our long-standing heritage in Corporate & Investment Banking. Our strategic focus is to offer a best-in-class, expertise-led coverage model to our clients. We do this across multiple industries, supported by intelligence and industry know-how. We have chosen to re-align our relationship teams into industry verticals that best serve your corporate needs. We are here to be your true banking partner and deliver customized solutions that add value to your business. We focus on building rewarding relationships and differentiated customer experiences.International Banking GroupMashreq’s international presence spans across 11 countries outside UAE.With branch presence in USA, UK, Egypt, India, Kuwait, Qatar, Bahrain and Hong Kong, alongside Representative Offices in Pakistan, Nepal and Bangladesh, we provide global reach and robust regional banking solutions.We offer extensive Corporate Banking services to customers in Bahrain, Egypt, Kuwait, Qatar and India; and Retail Banking services in select countries. Mashreq’s global presence helps in supporting franchise client needs internationally and international client needs across our franchises.We take pride in our knowledge of our markets, differentiating ourselves from the competition with state of the art products and channels, a global footprint and the ability to connect national markets.Financial Institutions services constitute a major segment of our International Business. With decades of rich FI experience, full spectrum of FI services, presence in major money markets, extensive network of correspondents, clearing capabilities in most presence countries and highly experienced relationship teams, we are a major FI services provider in Asia, Europe, GCC and Africa.We aim to be your financial partner not only in the UAE, but also in the GCC and beyond.
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