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Job Description

Job Description

What Youll Do

  • Provide exceptional customer service experience by answering inbound calls promptly and professionally.
  • Respond to various customer inquiries regarding our banking products and services.
  • Efficiently resolve customer complaints and issues, escalating complex cases as needed.
  • Accurately record customer information and interactions in our system.
  • Identify opportunities to improve customer experience and streamline processes.
  • Adhere to established procedures and comply with information security and data privacy policies.

What Youll Need

  • Any Diploma or bachelor’s degree.
  • Excellent English communication skills (written and verbal).
  • Ability to work on rotational shifts and weekends.
  • Strong problem-solving and interpersonal skills.
  • Available to join immediately.
  • A proactive and customer-centric approach.

Bonus Points

  • Previous experience in a customer service role, preferably within the banking industry.

Benefits

  • Full time contract
  • Competitive salary
  • Incentives based on the KPIs achieved
  • Health insurance
  • Career development opportunities
  • ENBD Employees staff benefits


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.emiratesnbd.com Job Function: Business Development
Company Industry/
Sector:
Banking

What We Offer


About the Company

About Emirates NBD Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.

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