Regional IT Support Analyst (225-724)

The role of a Regional IT Support Analyst is crucial for ensuring the smooth operation of technological systems across specific geographical regions. This position requires a professional who can provide excellent IT support, troubleshooting, and solutions tailored to the needs of various stakeholders. Based in strategic locations, the Regional IT Support Analyst delivers front-line technology support, manages IT infrastructures, and coordinates with global IT teams to implement regional IT strategies effectively. The role involves continuous interaction with users, diagnosing and resolving issues, and maintaining hardware and software systems up to date and efficient. Successful candidates will have a strong background in IT support, exceptional problem-solving skills, and the ability to manage multiple tasks simultaneously. Furthermore, the analyst must have excellent communication skills to translate technical issues into layman's terms for non-technical users, ultimately enhancing the user experience and operational productivity within the region.

Responsibilities

• Diagnose and resolve software and hardware issues in a timely manner.
• Provide technical support and training sessions to regional employees.
• Coordinate with global IT teams to deploy regional technology initiatives.
• Monitor and maintain computer systems and networks for consistent performance.
• Manage remote troubleshooting through diagnostic techniques and pertinent questions.
• Install and configure software applications and computer peripherals efficiently.
• Undertake extensive research to solve new technical issues empirically.
• Document and track issues, solutions, and report recurring problems accurately.
• Ensure all IT policies and procedures are followed at remote locations.
• Assist in the preparation and maintenance of IT infrastructure plans strategically.
• Communicate with customers via phone, email, and chat to resolve issues efficiently.
• Maintain and update user accounts and permissions in accordance with standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT Support Analyst or similar technical role.
• Strong knowledge of computer systems, networks, hardware, and software.
• Excellent problem-solving skills with a customer-oriented attitude.
• Ability to work under pressure and handle multiple tasks effectively.
• Strong interpersonal and communication skills, verbal and written.
• Familiarity with various operating systems and platforms is essential.