Regional Field Service Engineer MEA

At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents portfolio–– and MosaiQ®–– one of the first multiplexing and multimodality automated testing platforms––are designed to make labs more efficient and clinical decision-making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life.

REGIONAL FIELD SERVICE ENGINEER MEA

The Regional Field Service Engineer (RFSE) MEA is highly skilled on the AliveDx systems and ensure 1st Level and 2nd level support to customers and distributors. The RFSE conducts AliveDx system on site commissioning, operational qualification and distributor training.

Your role and responsibilities

• Working on customer autoimmunity and allergy applications on AliveDx systems;
• Involvement in demonstrations and training;
• Installation support, testing, troubleshooting and implementation of products;
• Participating in technical/business reviews as required;
• Serve as the AliveDx liaison and expert on technical matters with customer and/or distributor.

What we are looking for

• Minimum of 5 years’ work experience as Sr Field Service Engineer or Sr Technical Support Engineer in the IVD/IVDR;
• High degree of technical competence & confidence;
• Effective customer consultative skills which includes, exceptional customer engagement, a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships;
• Exceptional analytical approach to problem solving and troubleshooting;
• Customer focused; sense of urgency and adaptive to change;
• Very strong verbal, written and presentation communication skills;
• Dynamic, self-motivated and driven; independent and proactive;
• Fluent in English and Arabic.

What we offer

• A highly dynamic and growing environment;
• An opportunity to live your passion for an intrapreneurial mindset, where cultivating innovation and customer centricity are at the heart of everything we do;
• A flexible working environment where applicable and a range of core and flexible benefits.

Interested? We invite you to send your application, including your resume and any other relevant documents. We look forward to exploring your potential contributions to AliveDx.

AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, religion/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs.