Receptionist (225-706)

A receptionist plays a crucial role in the smooth operation of any organization. As the first point of contact for clients, visitors, and employees, a receptionist is responsible for creating a positive and welcoming impression. They perform a variety of administrative and clerical tasks, ensuring the efficient day-to-day running of the office. A successful receptionist is professional, courteous, and has excellent communication and organizational skills. They must be adept at handling multiple tasks, resolving issues, and providing information promptly. This role is ideal for someone who enjoys interacting with people and is skilled at managing both front-office and some back-office tasks efficiently.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office as needed.
• Answer, screen, and forward incoming phone calls promptly and professionally.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries for the organization.
• Maintain office security by following safety procedures and controlling access.
• Order front office supplies and keep an inventory of stock levels.
• Update calendars and schedule meetings as requested by managers or staff.
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.
• Assist with travel arrangements and accommodations when necessary for staff.
• Handle customer inquiries and resolve any issues or complaints smoothly.

Requirements

• Proven work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Hands-on experience with office equipment, like printers and fax machines.
• Professional attitude and appearance with customer service focus.
• Solid written and verbal communication skills for effective interaction.
• Ability to be resourceful and proactive when issues arise in the office.
• Excellent organizational skills with a keen eye for detail.
• Multitasking and time-management skills, with the ability to prioritize tasks efficiently.
• High school degree; additional certification in Office Management is a plus.