Product Manager (Onboarding/KYC)

Department: Product

Employment Type: Full Time

Location: Dubai

Description

What You’ll Be Doing

• Own the Onboarding Lifecycle: Define the strategy, roadmap, and execution for the complete Registration > KYC > First Deposit flow.
• Optimize Conversion & Reduce Friction: Run funnel analysis and A/B tests to identify drop-off points, streamline user journeys, and maximize user conversion rates.
• Balance UX with Compliance: Partner closely with Compliance, Risk, and Legal teams to meet regulatory requirements (KYC/AML) without creating unnecessary UX friction.
• Collaborate Cross-Functionally: Work with Engineering, Design, Data, and Ops to translate business and regulatory requirements into clear PRDs and deliver impactful features.
• Manage Vendor Integrations: Collaborate with third-party identity verification (IDV) and payment providers to optimize performance, match rates, and approval speeds.
• Measure & Iterate: Define key performance metrics (e.g., activation rate, time-to-deposit, pass rates) and continuously use data insights to iterate on the product.
  
  

What You'll Bring

• 5-8+ years of PM Experience: Proven track record in product management, specifically focusing on user onboarding, activation, identity verification (KYC), or payments in Fintech or Crypto.
• Growth Mindset: Deeply metrics-driven with a passion for continuous testing, user acquisition, and optimizing conversion funnels.
• User-Centric & Design-Focused: Demonstrated ability to build frictionless, high-converting digital user experiences.
• Technical & Data Savvy: Experience working closely with engineering teams, APIs, third-party vendor integrations, and analytics tools.
• Cross-Functional Collaborator: Excellent communication skills with an ability to align compliance, engineering, and business stakeholders toward a shared vision.
• Thrives in Fast-Paced Environments: Comfortable with ambiguity, agile delivery practices, and executing 0>1 or 1>N initiatives rapidly.