Pool Attendant Tower - Pool Services

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Pool Attendant – Pool Services to join the resort’s Pool Services team.

Responsibilities

The primary duties and responsibilities of this role are:

• Greet guests warmly upon arrival and provide a genuine, polished, and personalized first impression.
• Assist guests with seating arrangements, lounger and umbrella positioning, and special requests.
• Provide towels, water, and other amenities promptly and courteously throughout the guest’s visit.
• Anticipate guest needs and proactively offer assistance before requests are made.
• Respond to guest inquiries and resolve minor issues with professionalism, discretion, and care.
• Use guest names and preferences whenever possible to enhance personalization and recognition.
• Maintain a consistently approachable, attentive, and professional presence throughout the pool areas.
• Support VIP guests and specific poolside service arrangements with discretion and attention to detail.
• Monitor guest satisfaction and communicate service opportunities or concerns to lifeguards, supervisors, and operational teams.
• Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards.
• Set up, arrange, and maintain pool loungers, umbrellas, towels, and other amenities in the pool areas in line with presentation standards.
• Ensure the pool deck and surrounding areas remain clean, organized, safe, and free of hazards throughout the day.
• Conduct regular walkthroughs of the pool deck to monitor cleanliness, organization, guest comfort, and presentation standards.
• Reset loungers, daybeds, and cabanas between guests to maintain a consistently pristine poolside appearance.
• Assist with VIP arrivals, special requests, celebrations, and personalized poolside arrangements.
• Support daily opening, operating, and closing procedures for the pool areas as assigned.
• Identify and report maintenance issues, equipment faults, cleanliness concerns, or guest experience opportunities.
• Ensure all guest areas maintain a luxury appearance consistent with Wynn standards.
• Assist during special events, activations, peak periods, and high-volume operating conditions.
• Maintain inventory of towels, amenities, and poolside supplies, and report replenishment needs in a timely manner.
• Complete required checklists, track sheets, and operational documentation accurately and on time.
• Use departmental radios, communication tools, and operational applications effectively.
• Communicate operational updates, stock levels, and guest information to supervisors and colleagues.
• Maintain confidentiality of guest information and company records.
• Promote pool, cabana, daybed, food and beverage, and resort offerings through confident and courteous guest engagement.
• Identify opportunities to enhance guest experiences through available services, amenities, and experiences.
• Assist in promoting premium seating, cabanas, daybeds, and poolside experiences where appropriate.
• Support departmental revenue initiatives through product awareness and attentive guest interaction.
• Collaborate with Food and Beverage and operational teams to maximize utilization of revenue-generating poolside areas.
• Support lifeguards and the Pool Services team in maintaining a safe, clean, and enjoyable pool environment.
• Maintain positive working relationships with colleagues across Pool Services, Food and Beverage, Housekeeping, Security, Resort Services, and other departments.
• Communicate guest preferences, special requests, and operational information clearly and in a timely manner.
• Participate actively in departmental meetings, briefings, training programs, and development initiatives.
• Support colleagues during peak business periods and changing operational requirements.
• Contribute to a positive, collaborative, and service-focused working environment.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• High school diploma or equivalent required; certifications in hospitality, recreation, pool operations, or guest service-related preferred.
• Lifeguard, pool safety, or first aid certification is an advantage.
• Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred.
• Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred.
• Consistently deliver service in accordance with Forbes Five-Star standards or LQA.
• Basic knowledge of pool, seating, or guest management systems preferred.
• Working knowledge of Microsoft Office applications preferred.
• Ability to learn and effectively use departmental software, communication systems, and operational tools.
• Familiarity with luxury hospitality service standards preferred.
• Excellent verbal communication and interpersonal skills.
• Strong guest engagement and relationship-building abilities.
• Professional appearance and demeanour consistent with luxury hospitality standards.
• Strong organizational and multitasking skills.
• Ability to remain composed, courteous, and professional in a fast-paced outdoor environment.
• Strong attention to detail and awareness of guest and safety needs.
• Ability to work flexible schedules including weekends, holidays, and evenings.
• Ability to confidently engage and interact with a diverse international clientele.
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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