People and Culture Manager

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Primary Duties:

HUMAN RESOURCES ADMINISTRATION

• To prepare and review plans for work force requirements of the Hotel as per advice of the Hotel Management.
• To maintain employment records and statistics.
• To develop systems and procedures relating to personnel administration.
• Manage the entire interview, assessment and negotiation process for new hires.
• To prepare induction plan and implementation the same for new recruits, promotes and for employees at job changes in consultation to execute the plans.
• To prepare follow up plans for evaluating performance of the existing work force and directly assists the Line Managers to execute the plans.
• To review and keep updating all Jobs Description as per changes in the hospitality industry.
• To keep updated all Employees File as per Hotel standard.
• Present internal training workshops on core soft skills e.g. grooming standards, performance management, orientation programme, company’s policies, code of conduct, etc.
• To manage Attendance, Leave, Increment/Reward, Compensation and Promotion cases of the employee under set rules within manageable interest and maintain direct contact with the Line Managers for smooth discharge of those functions.
• To deal with the inter-department transfer and adjustment of existing work force.
• To handle all types of disciplinary actions relating to personnel and maintain close and direct contact with the Line Managers in dealing with the actions.
• To plan, implement and monitor all types of policies, rules and regulations relating to personnel administration.
• To take care on absenteeism and labor turn over with the help of the Line Managers.
• To maintain liaison with the top management relating to the affairs beyond manageable interest.
• To maintain relationship with different sources of labor supply i.e.labor market and professional institute and local governmental institutions.
• Responsible for obtaining employment visa, Emirates ID, Residence visa/visa cancellation, of the employees.
• Arrange all the required medicals like visa medical, vaccination and food handlers medical on time.
• Prepare the End of Service benefits for all staffs that leave the company.
• Develop appropriate human resources policies and standards to ensure effective, fair and equitable management of staff throughout the organization.
• Coach and train the Human Resources team for their respective roles and responsibilities.
  
  

• To budget and plan Employee Benefit and Welfare Services annually as per advice of the Hotel Management.
• To make arrangement and organize recreational amenities for the staff such as Games and Sports, Cultural Functions, Staff Party, Library and the like.
• To take care of Employee Cafeteria Services, Cafeteria administration and comfort.
• To take care of Staff Locker Room and to ensure proper utility, sanitation and cleanliness.
• Supervising the Staff accommodation, room allocation and it maintenance.
• To take care of Employee Incentive Scheme like Best Employee of the Month/Year. Attendance Reward, Performance Award, Appreciation letter, Reward for best suggestion, etc.
• To take care of implementation of Gratuity policy and service compensation under the Hotel Rules/Laws.
  
  

• To ensure pre-placement and post-placement medical examination of the employees.
• To ensure periodic physical examination of the employees as per the requirement.
• To ensure Fire Aid facilities to the employees.
• To ensure medical checkup of the employees for accidents on the job and extend facilities under rules.
• To ensure sanitation and hygiene in the working environment and chalk out sanitation program.
• Monitor and follow-up of HACCP standards/protocols.
• To look to the legal provisions of health, safety and hygiene.
• To ensure proper observance of safety regulations and maintain liaison with safety committees.
• To deal with the Accident Compensation under Workman Compensation Act and Hotel Rules.
• To maintain records and statistics of accident and maintain liaison with the Government Authority.
  
  

• To develop, maintain and monitor the salary structure of the Hotel under set policies.
• To budget annual salary payment as per advice of the management and to monitor changes from time to time.
• To ensure payment of Salary to the employees in time.
• To administer and control deduction of salary for unauthorized absence/leave/loss and damage as per provision of the payment of Salary/Hotel Rules/ Law.
• To prepare periodical pay increase plan as per Hotel’s Increment and Promotion policy.
• To maintain records and statistics.
  
  

• Conducting Training needs analysis for the hotel.
• Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotels goals and strategic plan.
• Initiate, co-ordinate, execute and follow-up on all training activities within the hotel.
• Ensure coordination and delivery of training programs of all internal providers.
• Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders.
• Provide support and development for Departmental Trainers as required.
• Design and Implement effective processes and tools for learning evaluation and reporting.
• Actively initiate relationships and partnerships with ACCOR Regional Office, industry associations, external training companies and academic counsels related to the hospitality industry.
• Negotiate, oversee and follow up on learning facilitated by external providers.
• Update training information in employee HR System, maintain accurate records of activities.
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized.
• Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel.
• Organizational Development: develop and conduct training activities for Management and selected colleagues
• To design and implement succession planning frameworks for all departments.
• Coaching and Mentoring of high potential colleagues as guided by the General Manager.
• Developing and implementing organizational improvement strategies to drive Employee Engagement.
  
  

• To evaluate performance of the employees periodically and extend advice for improvement.
• To review and evaluate attendance record, conduct record, leave record of the employees annually and then to take measure for improvement.
• To organize periodical meetings/seminar with the Department Heads/Supervisory personnel on personnel administration and attitude survey.
• To evaluate employees exit interview statements periodically and to take appropriate action.
• To evaluate Personnel and monitor Personnel Policies, Industrial Relations Policies and amendments of the Policies.
  
  

• To attend daily, weekly, monthly meetings and participate in the strategic decision-making.
• To attend meetings with Governments, Organizations, Associations, from time to time as per advice of the Hotel Management.
• To perform any other jobs from time to time as assigned by the Hotel Management.