Patient Relations Executive 24F26

A Patient Relations Executive is a crucial member of the healthcare team, responsible for ensuring a positive experience for patients within a healthcare facility. This role requires outstanding communication and interpersonal skills to effectively address and manage patient concerns, enhance patient satisfaction, and facilitate a seamless interaction between patients and the healthcare staff. The executive acts as a liaison between the patients and the facility, advocating for patient needs and assisting in resolving any issues promptly and efficiently. In addition, the Patient Relations Executive is involved in educating patients about healthcare procedures, policies, and services available, ensuring they have clear and comprehensive information for their care journey.

Responsibilities

• Serve as a primary point of contact for addressing patient inquiries and concerns.
• Facilitate communication between patients, healthcare providers, and administrative staff.
• Resolve patient complaints and conflicts using appropriate and effective strategies.
• Collect feedback from patients to improve service delivery and healthcare experiences.
• Coordinate with medical and administrative teams to ensure seamless patient care.
• Educate patients on hospital policies, procedures, and available healthcare services.
• Monitor patient satisfaction levels and report findings to management for improvement.
• Develop and implement plans to improve patient relations and facility services.
• Maintain accurate records of patient interactions and resolutions offered.
• Assist in developing patient information materials and communication strategies.
• Conduct surveys and feedback sessions to gather patient insights and opinions.
• Provide training for staff on patient relations techniques and communication skills.

Requirements

• Bachelor's degree in healthcare administration, communication, or a related field.
• Proven experience in patient relations within a healthcare setting is preferred.
• Strong interpersonal skills with an ability to empathize with patients and families.
• Exceptional communication skills, both verbal and written, are essential.
• Ability to handle complex and difficult situations with patience and professionalism.
• Knowledge of healthcare systems and patient rights, policies, and procedures.
• Excellent problem-solving skills and the ability to make sound decisions.
• Proficiency in using healthcare management software and data analysis tools.