Patient Relations Executive (225-920)

The Patient Relations Executive plays a crucial role in healthcare institutions by serving as the liaison between patients and the healthcare services provided. This role is pivotal in ensuring that patients have a positive experience during their interaction with healthcare facilities. The Patient Relations Executive is responsible for addressing patient inquiries, resolving complaints, and providing feedback to improve healthcare services. This position requires an individual who is empathetic, detail-oriented, and possesses strong communication skills. Working closely with medical staff and administrative personnel, the Patient Relations Executive aims to enhance patient satisfaction and service delivery. A successful candidate will have a background in healthcare management and customer service, with a dedication to promoting a patient-centered approach.

Responsibilities

• Act as the primary point of contact for patient inquiries and concerns.
• Facilitate communication between patients, families, and healthcare providers.
• Investigate and resolve patient complaints in a timely manner.
• Collect patient feedback to improve healthcare service quality.
• Collaborate with medical staff to ensure patient needs are met efficiently.
• Maintain accurate records of patient interactions and resolutions.
• Assist in the development and implementation of patient service policies.
• Provide training to staff on effective patient communication strategies.
• Monitor and report patient satisfaction trends to management.
• Ensure compliance with healthcare regulations and standards of patient care.
• Support patient admission and discharge processes efficiently.
• Participate in patient relations improvement initiatives and meetings.

Requirements

• Bachelor's degree in healthcare administration or a related field required.
• Minimum of two years' experience in a patient relations role preferred.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong problem-solving abilities with a patient-centric approach.
• Proficient in using healthcare management software and databases.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Knowledge of healthcare regulations and patient rights essential.