Patient Relations Executive (225-806)

The Patient Relations Executive plays a vital role in healthcare facilities by acting as the primary liaison between patients and healthcare providers. This position is essential in ensuring that patients receive the highest quality of care and support during their visits. As a Patient Relations Executive, you will be responsible for addressing patient inquiries, concerns, and complaints, ensuring a positive experience for all patients. You will work closely with medical staff and administrators to solve any issues that arise and improve service delivery. Strong communication and problem-solving skills are essential, along with a compassionate approach to enhance patient satisfaction and build trust within the healthcare system.

Responsibilities

• Respond promptly to patient inquiries and provide accurate information on services offered.
• Act as an advocate for patients to resolve complaints and ensure satisfaction.
• Collaborate with healthcare staff to identify areas for service improvement.
• Coordinate meetings between patients and medical staff to discuss care concerns.
• Maintain comprehensive records of patient interactions and resolutions.
• Facilitate the hospital's feedback system and implement patient improvement suggestions.
• Provide training to staff on customer service and patient interaction techniques.
• Ensure compliance with healthcare regulations and standards in all communications.
• Analyze patient feedback data to inform changes in service delivery.
• Assist in developing policies that enhance patient care and service delivery.
• Work with the administration to address systemic issues affecting patient experiences.
• Participate in committees focused on quality and patient satisfaction improvements.

Requirements

• Bachelor’s degree in healthcare administration, social work, or related field required.
• Minimum of two years experience in a customer service role within healthcare.
• Excellent verbal and written communication skills are essential for this role.
• Proven problem-solving abilities and conflict resolution skills with patients.
• Empathetic and patient-centered approach to handle sensitive situations effectively.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Proficiency with Microsoft Office Suite and hospital management software.