Patient Relations Executive 13N25

A Patient Relations Executive plays a crucial role in ensuring that patients and their families experience the highest level of satisfaction while receiving healthcare services. The executive is responsible for acting as a bridge between patients and the healthcare facility's administration. This role involves managing patient feedback, addressing concerns, and ensuring that patient queries are resolved in a timely and professional manner. The Patient Relations Executive must have excellent communication skills, a caring demeanor, and a deep understanding of patient rights and healthcare policies. The position requires individuals who can work under pressure and who have the ability to handle sensitive situations with empathy and discretion.

Responsibilities

• Act as a liaison between patients, their families, and healthcare staff to address needs.
• Handle patient complaints and concerns with empathy and provide appropriate resolutions.
• Maintain detailed and accurate records of patient interactions and feedback.
• Collaborate with healthcare teams to improve patient experience based on feedback.
• Educate patients and families about hospital policies, procedures, and available services.
• Facilitate communication between patients and medical staff to ensure clarity of information.
• Participate in the development and implementation of patient service initiatives.
• Organize and conduct patient satisfaction surveys, interpreting the results to enact change.
• Provide reports on patient feedback to senior management for quality improvement purposes.
• Maintain confidentiality of all patient information according to privacy laws and standards.
• Assist in conflict resolution among patients, staff, and families to ensure satisfaction.
• Stay updated on healthcare regulations to provide knowledgeable guidance to patients.

Requirements

• Bachelor’s degree in healthcare administration, nursing, or a related field required.
• Minimum of three years of experience in patient relations or customer service roles.
• Strong communication and interpersonal skills are essential for this role.
• Ability to handle stressful situations with patience and professionalism.
• Knowledge of healthcare regulations and patient rights is highly desirable.
• Excellent problem-solving skills and ability to think critically in challenging situations.
• Proficiency in relevant software applications for documentation and communication.