Patient Coordinator 02J26

A Patient Coordinator plays an integral role in the healthcare industry as the primary liaison between patients and medical staff. This position is crucial for ensuring seamless communication, scheduling, and patient satisfaction. The role requires excellent organizational and interpersonal skills to effectively manage patient needs and coordinate with various departments within the healthcare facility. A successful Patient Coordinator must be empathetic, proactive, and detail-oriented, ensuring that patient experiences are positive and supportive. The position involves managing appointments, answering inquiries, handling patient complaints, and facilitating clear communication between medical personnel and patients. This job requires an individual adept at multitasking, with the ability to remain calm and efficient in a fast-paced healthcare environment.

Responsibilities

• Schedule and coordinate patient appointments and follow-up visits efficiently.
• Serve as the main point of contact for patient communications and inquiries.
• Maintain accurate and up-to-date patient records and administrative files.
• Communicate with medical staff to convey patient information and urgent needs.
• Facilitate patient check-in and check-out processes in a timely manner.
• Assist patients in understanding their treatment plans and medical instructions.
• Manage patient complaints and resolve issues with empathy and professionalism.
• Coordinate with insurance companies to verify patient coverage and benefits.
• Educate patients about clinic policies and procedures for a smooth experience.
• Implement improvements to patient flow and reduce wait times effectively.
• Provide support to medical staff with administrative and clinical tasks as required.
• Assist in coordinating patient transfer and referrals to other healthcare facilities.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Minimum of two years experience in a healthcare or customer service role.
• Proficiency in medical scheduling software and electronic health records systems.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Empathetic and patient-focused approach in all interactions with patients.
• Ability to handle sensitive and confidential information securely.
• Basic knowledge of medical terminology and healthcare practices.
• Flexible availability, including occasional weekends or evenings if needed.