Patient Care Coordinator (225-612)

The Patient Care Coordinator serves as a vital link between patients, healthcare providers, and healthcare facilities, ensuring that patients receive the best possible care. This role involves managing patient appointments, handling logistics, and ensuring that all necessary information is properly communicated among healthcare professionals and patients. A Patient Care Coordinator must possess excellent communication, organizational, and customer service skills to efficiently manage the flow of healthcare services. This role is crucial for enhancing patient satisfaction and optimizing healthcare operations by coordinating different services and enabling effective collaboration between various stakeholders in the healthcare system.

Responsibilities

• Coordinate patient appointments and follow-ups to ensure timely healthcare services.
• Manage patient files and medical records while maintaining confidentiality and accuracy.
• Serve as the primary contact between patients and healthcare providers for communication.
• Facilitate patient education regarding treatment options, prescriptions, and medical advice.
• Assist healthcare providers in managing schedules and optimizing patient flow efficiently.
• Address patient concerns and queries regarding their healthcare experiences and requirements.
• Develop and maintain positive relationships with patients, families, and healthcare teams.
• Ensure compliance with healthcare regulations and standards in all coordinating activities.
• Coordinate with insurance companies and billing departments for claims processing tasks.
• Monitoring patient progress and communicating updates to families and healthcare providers.
• Organize and participate in meetings related to patient care plans and improvements.
• Handle administrative tasks related to scheduling, communication, and documentation processes.

Requirements

• Bachelor's degree in healthcare administration, nursing, or related field preferred.
• Previous experience in a healthcare setting or in patient care coordination roles.
• Excellent communication skills, both verbal and written, for effective coordination.
• Strong organizational skills to manage multiple tasks and priorities simultaneously.
• Ability to maintain confidentiality of patient information in compliance with regulations.
• Proficiency in using healthcare management software and electronic medical records systems.
• Compassionate attitude and a patient-focused approach to care coordination roles.
• Ability to work independently as well as collaboratively within a diverse healthcare team.