Patient Administrator (225-816)

The role of a Patient Administrator is crucial in ensuring the smooth operation of healthcare facilities, including clinics, hospitals, and other medical settings. This position involves managing patient information, coordinating appointments, and providing administrative support to healthcare professionals. A Patient Administrator serves as the first point of contact for patients and their families, ensuring they receive the necessary information and support during their visit. By maintaining accurate patient records and streamlining communication between departments, the Patient Administrator plays an integral part in enhancing patient care and satisfaction. If you are organized, detail-oriented, and possess excellent communication skills, this rewarding role could be the perfect fit for you.

Responsibilities

• Greet patients and visitors, providing a welcoming and professional first impression.
• Coordinate and schedule patient appointments, ensuring efficient use of time and resources.
• Maintain accurate and up-to-date patient records and information in the system.
• Handle patient inquiries and direct them to appropriate medical personnel for assistance.
• Process insurance claims and manage billing and invoicing for patient services.
• Assist with patient admissions and discharge procedures in a timely manner.
• Collaborate with healthcare providers to optimize patient scheduling and care delivery.
• Manage electronic and paper filing systems, ensuring the confidentiality of patient information.
• Participate in staff meetings and provide input on improving administrative processes.
• Provide administrative support to healthcare professionals as needed, such as preparing documents.
• Monitor waiting areas and keep patients informed of any delays in services.
• Ensure compliance with healthcare regulations and protocols to maintain safety standards.

Requirements

• High school diploma or equivalent; post-secondary education is an asset.
• Previous experience in a healthcare setting is preferred but not mandatory.
• Proficient in using medical software and Microsoft Office applications.
• Exceptional organizational skills and attention to detail are essential for success.
• Excellent communication and interpersonal skills to interact with a diverse population.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong problem-solving skills and ability to work efficiently under pressure.