Operations Manager - Planning And Analytics

Operations Manager, Planning & Analytics

The team

The Middle East markets (UAE, Qatar, Kuwait) are one of our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the Middle East partner closely with global functions such as product, technology and consumer to deliver results for our customers.

The Planning & Analytics team sits within Rider Operations and is responsible for the availability, reliability and efficiency of the delivery network across all three countries in the Middle East. This includes fleet size planning, network management, logistics, incentives and rider pricing.

The role

Operating at scale in a hyper competitive, hyper growth environment is no mean feat. As such you'll be faced with some of the most exciting problems across the food tech space. Reporting to the Head of Planning & Analytics, Middle East, you’ll have a key role in ensuring the success of the logistics network in our Middle East markets. This centers around ensuring that we always have the right number of riders on the road in the right place at the right time, tackling topics such as how to best incentivise the fleet, how to handle poor weather, and creating scalable processes to ensure an impressive baseline of network performance.

You’ll work closely with other members of the Middle East rider operations teams, as well as wider teams within UKI Operations and Global Operations, to ensure the best possible outcomes for our riders, restaurants and customers.

What You’ll Be Doing

• Ensure that we have the right number of riders working in the right place at the right time, and maintain and improve upon an existing set of levers to achieve this.
• Make recommendations on how to allocate our resources to ensure the best possible network outcomes, for instance through managing our incentive spend.
• Track our key metrics, look for unusual trends in our data and uncover root causes to ensure that we preserve the health of the network.
• Work alongside other members of the Middle East Rider Operations team to ensure that we operate to budget, accommodate the needs of commercial stakeholders, and maintain the appropriate fleet size, for instance by setting appropriate new rider supply targets.
• Provide regular, relevant, concise updates on network performance to wider business stakeholders.
  
  

Requirements

• A high standard of university level education or equivalent experience in consulting, program management, supply chain management, engineering or a high-growth start up.
• An ownership mindset that means you know what is happening in your area of responsibility, and a curiosity to uncover and diagnose unusual outcomes.
• Experience building scalable processes, tools and structured change methodologies, and therefore enjoying working in a process driven environment.
• Strong analytical mindset and comfortable with large data sets (experience with SQL, Python).
• Excellent stakeholder management and communication skills.
• Comfortable handling multiple workstreams at the same time, working both individually and as part of a team
  
  

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits And Diversity

At Deliveroo we know that people are the heart of the business and we prioritize their welfare. We offer many competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.

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