Operations Manager (e-commerce) 09N25

The Operations Manager in an e-commerce setting plays a pivotal role in the seamless execution and enhancement of various logistical processes that drive the online shopping experience. This position involves orchestrating all elements of the supply chain, from inventory management and order fulfillment to customer service and distribution. The Operations Manager ensures that operations are efficient, accurate, and cost-effective while also maintaining a high standard of customer satisfaction. This requires a blend of strategic planning, problem-solving skills, and leadership capabilities to work collaboratively with multiple departments such as sales, IT, and marketing. With the rising demand for online shopping, the Operations Manager is integral to navigating the ever-evolving challenges of e-commerce, ensuring the business maintains a competitive edge in the digital retail landscape.

Responsibilities

• Oversee daily operations of the e-commerce fulfillment center to ensure efficiency.
• Develop and implement strategies for process optimization and cost reduction.
• Maintain a robust inventory management system to minimize stock discrepancies.
• Coordinate with the logistics team to streamline shipping and delivery processes.
• Ensure timely and accurate processing of customer orders for maximum satisfaction.
• Manage a team of operational staff, nurturing their talent and professional growth.
• Establish performance metrics and evaluate processes to enhance productivity.
• Liaise with IT to ensure technology supports operational efficiency and growth.
• Monitor the supply chain and resolve any disruptions with minimal impact.
• Collaborate with customer service to address inquiries and complaints effectively.
• Prepare detailed reports on operational performance for senior management review.
• Ensure compliance with industry regulations and internal policies.

Requirements

• Bachelor's degree in Operations Management, Business Administration, or related field.
• Minimum of 5 years of experience in a management role within e-commerce operations.
• Proven ability to manage complex operational processes with efficiency and accuracy.
• Strong leadership skills combined with excellent team management experience.
• Knowledge of supply chain management and logistics in an e-commerce setting.
• Experience with ERP systems and e-commerce platforms to streamline operations.
• Excellent problem-solving skills and the ability to make data-driven decisions.