Operations Lead - Logistics

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

We are seeking a dynamic and experienced Operations Lead to oversee the day to day operations of the captain fleet. The ideal candidate will have a strong background in 3PL Industry with proven leadership skills and the ability to coordinate teams in a high-paced environment. This role requires hands-on involvement in managing a fleet of captains, team performance, and operational issues while ensuring optimal operational performance.

Key Responsibilities

Captain Relations and Operations Support

• Ensure compliance with company policies, safety regulations, and local laws.
• Manage the full captain recruitment process, from sourcing and onboarding to go-live.
• Spearhead the implementation of and adherence to Standard Operating Procedures (SOPs) throughout the fleet.
• Lead and support teams to achieve consistent operational excellence.
• Partner with performance and operations teams to achieve key operational Key Performance Indicators (KPIs).
• Deliver regular weekly updates and reports to relevant stakeholders.
  
  

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain, or relevant experience .
• 2–5 years of experience in fast paced operations.
• Strong project management skills with track record of managing large scale operations.
• Demonstrated leadership abilities with experience in team management and development.
• Proficient in data analysis; SQL knowledge is an advantage.
• Fluency in Hindi/Urdu and English (spoken and written) – Arabic is a plus.
• Valid UAE Driving License.
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.