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Job Description

  • Assist Business Banking clients in completing their digitally initiated onboarding journey in the shortest possible time, while ensuring complete adherence to the bank’s control standards.
  • Maximise the number of digital account applications successfully completed every month (i.e. account opened), and maximise the level of client experience throughout the process
    • Perform end-to-end review of customer initiated NEOBIZ and BCA applications to ensure completeness of applications and submission of mandatory documents by the clients. Provide expert guidance to clients as needed.
    • Take end-to-end ownership of each allocated application, to ensure it is processed and turned around within the defined timelines, coordinating with key stakeholders and interacting with the clients
    • End-to-end ownership of customer initiated NEOBIZ and BCA applications in the Web Portal (for pre-screening) and BAW (application workflow)
    • Minimise TAT for allocated applications and maximise STP rate.
    • Pre-screen all allocated applications in the Web Portal to ensure that the level of documents and information provided meets the banks standards completely.
    • Minimise or eliminate instances where other units later discover an error in the application, thus maximizing STP rates
    • Strong and consistent follow up with clients to ensure that any information requests raised by Governance/ Compliance/CCAM are well understood by the clients and responded in the shortest possible time
    • Understand client’s issues related to the application and the bank’s queries, and advise the client appropriately, such that the final application meets the banks risk standards and the client experience is maximised
    • Ensure that CRM system is updated continually with case status for all allocated applications

    Display high level of risk awareness, especially regarding AML, Sanctions and Operational Risks, and deep familiarity with the banks onboarding processes and controls.

    Strong ability to communicate with clients, both in written form and verbally

    • Time management discipline and ability to work in a structured
    • Attention to detail, and ability to apply policies and controls consistently
    • 2-4 years of banking experience, preferably in SME banking. Previous exposure to Operations, Control Functions or Sales is preferable
    • Knowledge of banks SOP, Operation Procedure Manual (OPM), Procedures Manual (APPM) , AML & KYC Policy, SME Account Opening and Compliance


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: https://www.mashreqbank.com/uae/en/corporate/home Job Function: Sales
Company Industry/
Sector:
Banking

What We Offer


About the Company

Corporate and Investment Banking GroupAt Mashreq, our aim is to innovate and distinguish our relationship banking approach, leveraging our long-standing heritage in Corporate & Investment Banking. Our strategic focus is to offer a best-in-class, expertise-led coverage model to our clients. We do this across multiple industries, supported by intelligence and industry know-how. We have chosen to re-align our relationship teams into industry verticals that best serve your corporate needs. We are here to be your true banking partner and deliver customized solutions that add value to your business. We focus on building rewarding relationships and differentiated customer experiences.International Banking GroupMashreq’s international presence spans across 11 countries outside UAE.With branch presence in USA, UK, Egypt, India, Kuwait, Qatar, Bahrain and Hong Kong, alongside Representative Offices in Pakistan, Nepal and Bangladesh, we provide global reach and robust regional banking solutions.We offer extensive Corporate Banking services to customers in Bahrain, Egypt, Kuwait, Qatar and India; and Retail Banking services in select countries. Mashreq’s global presence helps in supporting franchise client needs internationally and international client needs across our franchises.We take pride in our knowledge of our markets, differentiating ourselves from the competition with state of the art products and channels, a global footprint and the ability to connect national markets.Financial Institutions services constitute a major segment of our International Business. With decades of rich FI experience, full spectrum of FI services, presence in major money markets, extensive network of correspondents, clearing capabilities in most presence countries and highly experienced relationship teams, we are a major FI services provider in Asia, Europe, GCC and Africa.We aim to be your financial partner not only in the UAE, but also in the GCC and beyond.

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