Night Manager - Front Office

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the worlds most celebrated ocean liners, now permanently docked in the new marina at Dubais Port Rashid in the UAE.

Job Description

• Together with the FOM, she or he supervises and delegates duties to front office team members and prepares work schedule for them.
• Proper room allocation and confirm relevant guest information, verify guests payment method.
• Plan weekly schedules, monitors team attendance and manage leave calendar.
• Supervises all sections and suggests improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions on courtesy, efficiency, and job knowledge.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room are available and all incoming guests requirements are met.
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Makes sure that the service of the front office host team is prompt and attentive at all times.
• Handle and resolve guest complaints and anticipate guests needs.
• Ensures guest documents and information is available and up-to-date.
  
  

• Previous leadership experience required.
• Computer literate in Microsoft Window applications required
• Must possess a professional presentation.
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times