Manager - Fulfilment C4 Now

JOB TITLE

Manager - Fulfilment C4 Now | MAF Retail | Head ofiice UAE

Role Summary

The Manager - Fulfillment C4 Now is responsible for providing strategic direction to Opertaion FF&LM managers in the store. Accountable liaising with the store and make sure that the customers are fully satisfied with the online service in terms of freshness, quality and fulfillment as well as the delivery of their orders. When /if required the role holder, takes on a leading role if there are issues with FF/LM field.

ROLE PROFILE

• Manage the day to day e-commerce fulfilment operations
• Lead picking, dispatch and last mile teams to ensure all activities are performed effectively and seamlessly.
• Manage 3P’L delivery service providers.
• Ensure proper arrangement of dark store and stock adequacy.
• Ensure coordination of operations team, commercial team and IT.
• Implement an effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
• Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operations.
• Review daily reporting for all internal/external customers to assess performance and full order management.
  
  

• Bachelor’s degree in E- Commerce or Business Administration
• 5 to 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations
• Commercial knowledge preferred
• Excellent team building and team leading skills in a fast-paced environment.
  
  

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.