Manager E-Commerce Operations GCC

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:

As Manager E-Commerce Operations, you will lead the operational engine of PUMA’s digital commerce business across various online channels. This role is ideal for a proactive, change-driven leader who thrives on identifying inefficiencies and driving continuous improvement. You will be responsible for ensuring seamless execution across fulfillment, payments, customer service, inventory synchronization, and order management - while constantly optimizing processes and collaborating with internal teams and external partners, including the web development agency, to support scalable growth and an exceptional customer experience.

Unified E-Commerce Operations

• Manage daily operations across PUMA.com and marketplace platforms, including order processing, payment handling, returns, and customer service.
• Ensure real-time stock synchronization across all digital channels to maintain availability and prevent overselling.
• Oversee the Order Management System (OMS) to ensure accurate order routing, inventory visibility, and timely fulfillment.
• Support operational setup between marketplace integrators and warehouse systems to ensure smooth order flow and fulfillment.
  
  

Process Optimization & Innovation

• Continuously analyze workflows, identify inefficiencies, and implement improvements across logistics, payments, OMS, and customer service.
• Collaborate closely with the web development agency to implement technical enhancements that improve operational efficiency and customer experience.
• Drive automation and scalability through system upgrades, integrations, and vendor collaboration.
• Live a culture of operational excellence and continuous improvement across the team and partners.
  
  

Cross-Functional Collaboration

• Work closely with warehousing, merchandising, IT, and finance teams to align operations with business goals.
• Manage external partners including 3PLs, PSPs, customer service vendors, marketplace platforms, and the web development agency to ensure high performance and accountability.
  
  

Customer Experience & Quality Assurance

• Resolve escalated customer issues (3rd level) with empathy and efficiency.
• Coordinate testing of new features and platform updates across devices and browsers, ensuring operational readiness and quality.
  
  

Performance Monitoring

• Develop and maintain dashboards to track KPIs such as order accuracy, on-time shipment, return rates, and customer satisfaction.
• Monitor OMS and warehouse performance to ensure timely and accurate order fulfillment.
• Use data insights to inform decision-making and drive operational improvements.
  
  

YOUR TALENT:

Experience:

• 4–6 years in E-Commerce operations, ideally in fashion, sportswear, or consumer goods.
• Fluency in E-Commerce best practices and technical environment.
• Must have experience in working with E-Commerce systems such as Salesforce Commerce Cloud, Magento or similar.
• Experience in project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus.
• Demonstrated success in driving process improvements and managing external development partners.
  
  

Capabilities:

• Strong analytical skills and data-driven decision-making.
• Fluency in English (spoken and written).
• Excellent written and verbal communication skills.
• Customer-centric mindset with a strong focus on user experience.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Experience managing vendor relationships and cross-functional teams.
• Independent, self-motivated, and adaptable to changing priorities.
• High energy, initiative, and professionalism.
• Solid understanding of E-Commerce technology, payment processes, and retail metrics (e.g., margin, sell-through, demand curves).
  
  

Education:

• Bachelor’s degree
  
  

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

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