Manager Chief Of Staff

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Chief of Staff

Overview – Role Purpose & Role Focus Areas

Reporting to the East Arabia Division President, the primary purpose of the role of Manager, Business Support, East Arabia, is to support the East Arabia DP and the wider East Arabia Management Team in the effective execution of the overall East Arabia Business Agenda.

Towards the aim of effective execution, the primary role focus areas will comprise 3 main pillars:

• Providing Support in Establishing an Analytics-based Commercial Mindset. 40% of role responsibilities
• Helping with driving Efficiencies across Key Activities and Processes. 40% of role responsibilities
• Providing Administrative Support as required. 20% of role responsibilities
  
  
  

• Providing Support in Establishing an Analytics-based Commercial Mindset:
• Together with Country/Cluster teams, East Arabia Finance and East Arabia HR, ensure all SIP Objectives are well thought through, with the aggregation of these plans leading to East Arabia meetings and potentially exceeding delivery of the overall business targets.
• Together with the East Arabia Business Analytics Unit, in-market Sales/Business Support, and East Arabia Finance, create and disseminate detailed portfolio/account level analytics to drive East Arabia sales performance, ensure timely tracking of performance against agreed SIP KPI’s, and execute real time corrective actions.
• Together with East Arabia Marketing, Cluster/Country leads, and East Arabia Finance, implement rigorous processes that drive efficient analytics-based utilization of East Arabia A&M budget, CBA and Syndicated Marketing funds, and ensure effective monitoring and post activity evaluation of each major initiative.
• Together with East Arabia Finance, Account/Country/Cluster leads, and East Arabia Market Development leads, provide support in managing a rigorous monthly/quarterly process of regular performance reviews of key partner CBA’s and strategic merchant agreements to drive best in class financial returns.
• Together with East Arabia Finance, Country/Cluster Leads, and the relevant support functions/verticals, drive cost management excellence, Division-wide cost efficiencies, and recommend/coordinate the execution of specific cost-efficiency initiatives.
• Jointly, with the execution team/s, provide regular performance updates, and appropriate escalations, when necessary, to enable the company to take timely corrective action and remove execution obstacles.
• Helping with driving Efficiencies across Key Activities and Processes.
• Support in the coordination and management of the different East Arabia business forums. These comprise but are not limited to: a) East Arabia Management Team Meeting (MMTM), b) East Arabia Marketing Governance Forums (MMGF), c) East Arabia Deal Pipeline Review (MDPR), d) East Arabia Merchant Review Forum (MMRF), and e) any other forums that are added from time to time.
• Support in the preparation and delivery of post meeting actions across the following forums: a) East Arabia Division Reviews (MDR) with East Arabia DFO, b) East Arabia Leadership Team – jointly with East Arabia Strategy Team, c) East Arabia HR Committee – jointly with East Arabia HR, and d) any other forums that are added from time to time.
• Across all forums, put in place a consolidated action tracker that is regularly monitored, reviewed, and followed up on, to ensure effective delivery by each action owner.
• Together with the East Arabia Head of Sales Excellence, support in the effective implementation of sales processes and disciplines across East Arabia; such as prospecting, wallet sizing, account planning, pipeline management, System of Knowledge (SOK), expert sales elevator pitches, and structured RFP responses for Mastercard assets and solutions, amongst others, to ensure that the East Arabia Sales teams operate with a consistent, structured, and focused approach that delivers strong commercial outcomes.
• Together with East Arabia HR, East Arabia Talent Management, and Country/Cluster Leads, support in driving improvements in sales effectiveness, sales capability and sales process efforts across East Arabia through a rigorous performance evaluation and development plan, and the effective utilization of strong financial and non-financial recognition programs.
• Own the East Arabia Management Information and data, competitive benchmarking reports, ad-hoc requests for analysis, weekly and monthly reporting, and responses to ad-hoc information requests from senior regional and global stakeholders.
• Support in carrying out comprehensive functional process mapping, identifying efficiency related areas of improvement, developing appropriate recommendations, and leading process re-engineering initiatives to drive efficiencies.
• Work closely with Risk & Franchise Development to ensure compliance with the necessary policies and processes covering risk self-assessment, effective and timely escalations, issue aging and closure, business continuity management, etc.
• Providing Administrative Support as required
• Together with East Arabia Marketing/Comms Cluster/Country leads, East Arabia Finance, support in the preparation, execution, and effective management of an annual East Arabia customer engagement event plan.
• Together with the Account Leads, manage the East Arabia DP external customer engagement plan, in support of the overall business agenda in each market. Ensure quality advance meeting preparation is in place well ahead of each meeting, personalized post meeting communication is done, and subsequent meeting actions are tracked to quality and timely execution.
• Manage and co-ordinate monthly team events and meetings. Organize and co-ordinate any office event arrangements (e.g. Workshops, Conferences, Seminars)
• Serve as administrative liaison to others within and outside the company.
• As required, provide support on a variety of administrative matters such as agenda management, meeting coordination, travel logistics planning, amongst others.
  
  
  

• Consulting Skills: Analytical ability that uncovers relevant insights; Knowledge of applicable analytical tools & techniques; Understanding of financial modeling and business process re-engineering; business plan development and business case modeling.
• Communications/Presence: Ability to clearly/credibly articulate own work verbally/in-writing and demonstrate active listening.
• Team Contribution & Engagement Management: Work well with peers, internal customers, and external partners; Proactive collaboration with and support to the functions/verticals, Professional maturity in responding to coaching/performance feedback.
• Internal Stakeholder Management: Establish rapport with Account Leads/Country Managers across East Arabia, and Global functions across wider MCW world.
  
  
  

• Undergraduate degree, MBA - desirable
• Excellent analytical skills
• Excellent verbal and written communication skills
• Ability to work on a team or independently
• Ability to multi-task in a fast-paced, deadline-driven environment
• Strong decision-making and problem-solving skills
• Advanced Word, Excel, PowerPoint and Outlook skills
• Attention to detail
• Languages: English – Mastery, Arabic and French – desirable
  
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.