Mall Manager - Festival Plaza Real Estate Asset Management

Job Requisition ID: 172797

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The General Manager at Dubai Festival Plaza will oversee all aspects of center management to ensure high standards are met across operations, financial performance, marketing, community relations, and human resources. This role requires strong leadership to manage the shopping centers day-to-day functions and achieve business objectives in revenue and expenditure. The General Manager will be the primary driver in enhancing guest experiences, increasing net operating income, responsibly maintaining the physical integrity of the center, and cultivating tenant and community relationships.
  
  

What You Will Do:

Financial Performance

• Prepare the Retail Operations budget including projections for capital, manpower, operating expenditure, and income forecast for Board review. Regularly review to align actual figures with projections and take remedial action against variances.
• Instigate a service charge budget and matrix to ensure all operational expenditure is recoverable from tenants, audited at year end per international standards.
• Assist in the preparation and review of monthly and annual financial reports, including re-forecasting, P&L, lease abstracting, and budgeting.
• Oversee the condition and maintenance programs of key asset systems for commercial lifespan and salvage value optimization.
  
  

Marketing and Community Relations

• Oversee mall marketing and associated events to ensure proper marketing engagement with retailers to factor footfall and sales into events.
• Enhance guest experience by handling guest complaints and implementing effective solutions.
• Facilitate the management of the marketing program alongside the Sr. General Manager and Marketing Manager to maintain innovative, targeted, and effective marketing initiatives.
• Maintain positive relationships within the local community and stay informed about political and regulatory changes impacting Centre operations.
• Ensure excellent communication and lease compliance with all tenants through regular meetings and visits.
  
  

Operational Excellence

• Supervise and provide direction for the concierge department, specialty leasing department, administrative assistant, and receptionist.
• Evaluate property needs and recommend or execute improvements to maintain high operational standards.
• Ensure all external work requirements attract a minimum of three tenders and provide justification when not possible, making recommendations to the Board as per DOA.
  
  

Human Resource Management

• Conduct regular employee performance appraisals, identify training needs, and request external training when applicable to ensure motivation and high work standards.
• Facilitate internal coordination and interface with various corporate departments for cohesive Centre management operations.
  
  

Report Presentation

• Compile and present reports on tenants, income, expenditure, position, and competition to the company, ensuring these reflect up-to-date information from all available sources.
• Analyze information presented in reports to continuously identify areas for improvement in company performance.
  
  

Required Skills To Be Successful:

• Leadership and strong management skills.
• Financial acumen with the ability to prepare and manage budgets.
• Exceptional communication skills to effectively liaise with tenants and corporate departments.
• Proven ability in conflict resolution and maintaining operational excellence.
  
  

What Qualifies You For The Role:

• Degree in Business Administration with specialization in Marketing & Real Estate.
• Masters in Business Administration (MBA) in Marketing, Accounting preferred.
• 10-15 years of relevant experience, with at least 5-7 years in top management of shopping centers or retail management.
• Knowledge of leasing and marketing strategy, implementation, and operation.
  
  

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

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