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Job Description

Job Summary

We are seeking a highly skilled L3 Network Engineer with 8-10 years of experience. You will act as a key escalation point for network-related issues, ensuring high availability and performance of critical systems. This position requires advanced expertise in network technologies, strong problem-solving skills, and the ability to work effectively.

Key Responsibilities

Network Support & Troubleshooting

  • Provide advanced troubleshooting and resolution of network incidents escalated from L1 engineers.
  • Diagnose and resolve complex issues related to routing, switching, VPNs, and firewalls across global locations.
  • Support and troubleshoot WAN, LAN, SD-WAN, wireless networks, and MPLS circuits.
  • Conduct root cause analysis for recurring or critical network issues, documenting findings and solutions.

Network Monitoring & Maintenance

  • Monitor network performance using tools such as PRTG to identify and resolve potential bottlenecks.
  • Perform routine maintenance activities such as firmware upgrades, configuration backups, and patch management.
  • Optimize network configurations to enhance performance, security, and reliability.

Configuration & Implementation

  • Configure and deploy network devices, including switches, routers, firewalls, and wireless controllers.
  • Assist with global network expansion, redesign, or migration projects, ensuring minimal downtime.
  • Manage VLANs, routing protocols (BGP, OSPF, EIGRP), and access control policies in a multi-site environment.

Security & Compliance

  • Implement and manage firewall policies, VPNs, and intrusion prevention systems (IPS/IDS).
  • Ensure the network aligns with security standards and complies with organizational and regulatory requirements.
  • Perform periodic security checks and recommend necessary improvements.

Documentation & Reporting

  • Maintain updated documentation of network configurations, incidents, and resolutions.
  • Prepare detailed reports on network performance, security audits, and incident trends.

Requirements

Required Skills & Qualifications:

Technical Expertise

  • Extensive experience with enterprise networking equipment from vendors like Sonic wall, Aruba and Cisco.
  • Proficiency in networking protocols such as TCP/IP, BGP, OSPF, MPLS, VLANs, VRF, and QoS.
  • Hands-on experience with firewalls (e.g., Sonic wall, Fortinet) and VPN technologies.
  • Knowledge of SD-WAN, wireless networking, and network segmentation in multi-location environments and countries.
  • Familiarity with network monitoring tools (e.g. PRTG).

Soft Skills

  • Strong problem-solving and analytical abilities.
  • Excellent communication skills to coordinate with global teams and provide clear technical guidance.
  • Self-motivated with the ability to work independently in a remote setup.
  • Effective time management and ability to prioritize tasks under tight deadlines.

Educational Qualifications & Certifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Certifications such as CCNA, CCNP, CCIE (optional) or equivalent are mandatory.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.sharafdg.com Job Function: Information Technology (IT)
Company Industry/
Sector:
Retail

What We Offer


About the Company

Sharaf DG, a part of the Sharaf Group, is a whole new concept in Electronics Retailing conceived to meet the growing demands of the discerning customer. We are a leading provider of technology products, services and solutions. With our stores spread across UAE, Bahrain, Oman & Egypt, we serve over 1 million customers every month. Sharaf DG is not just an electronics store, but a new lifestyle experience where customers can find the widest range of brands in the region across categories like Consumer Electronics, Home Entertainment, IT, Telecom, Home Appliances and much more. Along with retail ,Sharaf DG is also into Energy , Franchise & B2B business. As of our workforce, our employees’ knowledge, passion and commitment are recognized through pay, benefits and rewards that are among the best in the industry. Our diversified team from 40 different nationalities have the passion to render the most unmatched & exceptional service experience to our customers.

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