Key Account Manager - Industrial (225-67)

Job Description

As a Key Account Manager - Industrial, you will serve as the lead point of contact for all key client matters, anticipating their needs, working closely with internal teams to ensure the timely delivery of products and solutions, and developing long-term relationships with your portfolio of assigned customers. You will connect with key business executives and stakeholders to unlock growth opportunities and build a sustainable client relationship strategy. Your core responsibility is to understand the unique requirements of each customer, provide tailored solutions, and ensure their satisfaction while achieving individual and company revenue goals. This pivotal role demands both strategic thinking and relentless execution, and presents the opportunity to work across different functions to deliver the highest level of service and support. Being at the forefront of the company's customer engagement efforts, your efforts will directly impact the customer experience, retention, and acquisition strategies, and are crucial to driving business success in the industrial sector.

Responsibilities

• Develop and maintain strong relationships with key industrial clients to understand their needs.
• Serve as the primary point of contact and advocate for key accounts within the company.
• Collaborate with internal teams to ensure customer requests are executed in a timely manner.
• Identify and develop new sales opportunities within existing key accounts to drive revenue growth.
• Negotiate contracts and agreements to maximize profit while meeting client expectations.
• Ensure the delivery of personalized solutions tailored to the unique needs of each key account.
• Provide timely insights and feedback to internal teams on client needs and industry trends.
• Monitor key account metrics to ensure customer satisfaction and address concerns proactively.
• Prepare regular reports on account status and communicate them to stakeholders effectively.
• Coordinate client meetings, business reviews, and presentations to ensure alignment.
• Utilize CRM systems to track account information, service requests, and activities comprehensively.
• Adopt customer-centric strategies to ensure the highest levels of service and satisfaction.

Requirements

• Bachelor's degree in Business Administration or related field is required.
• Proven experience as a Key Account Manager or similar customer-facing role is necessary.
• Strong communication and negotiation skills, both verbal and written are essential.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Solid understanding of the industrial sector and relevant market trends is preferred.
• Demonstrated ability to build and maintain strong client relationships strategically.
• Proficiency in CRM software and Microsoft Office Suite, especially Excel.

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