Key Account Manager (225-614)

The Key Account Manager is a critical role within our organization, responsible for fostering and maintaining robust relationships with our most esteemed clients. As a Key Account Manager, you will be the primary point of contact for assigned key clients, ensuring their satisfaction and success. This role demands an individual with exceptional relationship-building skills, strategic thinking, and a deep understanding of the client's business needs and objectives. You will work closely with cross-functional teams to deliver tailored solutions that align with client requirements and company goals. Success in this role will be defined by your ability to enhance client loyalty, drive business growth, and achieve revenue targets, all while maintaining high levels of client satisfaction.

Responsibilities

• Develop and maintain strategic partnerships with key clients to drive business growth.
• Act as the primary point of contact for all matters specific to key accounts.
• Collaborate with internal teams to ensure timely and successful delivery of solutions.
• Prepare and deliver client presentations and proposals tailored to their needs.
• Monitor and analyze client performance metrics to identify areas for improvement.
• Manage contract negotiations with clients to ensure mutually beneficial agreements.
• Systematically address and resolve any client concerns or issues that arise.
• Develop and implement account strategies to achieve revenue and client retention goals.
• Stay updated with industry trends to better meet client expectations and demands.
• Provide regular updates and reports on key account status to senior management.
• Ensure all client communications and interactions meet the highest standards of professionalism and integrity.
• Identify new business opportunities within existing accounts to maximize growth potential.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience as a Key Account Manager or in a similar role.
• Excellent verbal and written communication skills, with proficiency in presentation skills.
• Strong problem-solving skills and attention to detail in managing client accounts.
• Ability to manage multiple accounts and projects simultaneously and efficiently.
• Demonstrated ability to meet and exceed sales and revenue targets consistently.
• Experience using CRM software and other relevant business software applications.
• Strong negotiation and interpersonal skills for effectively engaging with clients.